What are the responsibilities and job description for the Customer Service Rental Clerk position at THE TOY SHOP OF EAGLE RIVER?
The Toy Shop of Eagle River is looking for Full-time and/or Part-time Rental Customer Service Clerk Team Members to join our team in Eagle River, WI.
You will be responsible for providing an exceptional experience to all customers. You are the first point of contact for the customer rental experience so, we are looking for someone who is friendly, energetic, and enjoys interacting with people.
Key Responsibilities
- Customer Service: In person and over the phone - Greeting customers, answering inquiries, and recommending suitable products.
- Transaction Management: Processing rental reservations and contracts, processing retail sales items and handling payments (cash/credit).
- Equipment/Inventory Care: Inspecting safety equipment upon return for damage, ensuring items are properly maintained, cleaned, and stored.
- Administrative Tasks: Maintaining detailed records of inventory and customer data accuracy Assisting the office manager with filing and other tasks as requested/needed.
- Technical Advice: Training customers on the safe operation and usage of rented equipment.
Required Skills and Qualifications
Communication: Strong verbal and interpersonal skills for interacting with customers.
- Attention to Detail: Accuracy in processing rental reservations and paperwork, inspecting equipment, and managing payments.
- Technical Aptitude: Ability to learn the basic knowledge of the equipment being rented (example: ATV, PWC, pontoon boats, golf carts, UTV, snowmobiles, etc. recreational safety gear). Basic computer ability to check email, learn the rental reservation program and process retail transactions via Clover.
- Organization: Proficient computer skills, typing skills and ability to manage records. Multi tasking is a plus!
- Physical Stamina: Ability to stand for 3-4 hour periods and lift up to 30 pounds.
Working Conditions
- Environment: Works in various settings including rental desks, retail stores, outdoors, and/or warehouses.
- Hours: Part-time (mornings 8:30am - 12:00 noon)
- or full-time roles (8:30am - 5:00pm )
- All roles requiring rotational weekends (Saturday and Sunday 8:30-12:noon)
- All staff is off of work for major holidays: Memorial Day, July 4 and Labor Day