What are the responsibilities and job description for the Printer Technician position at BC Forward?
Job Title: Printer Technician
Location: West Point, PA
Duration: Contract - 23 months
Pay Range: $26.42/hr. to 34.58/hr. (W2)
Job ID: 373863
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers' needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Field Technical Support Consultant III to provide on-site break/fix services for HP PC and printer products in a fast-paced environment. The role focuses on hardware diagnostics and repair across laptops, desktops, retail POS, and workstations, with printer expertise as a strong plus. The consultant will educate customers, manage critical service events, and collaborate with client and customer teams to ensure high satisfaction and effective, cost-aware service delivery.
Responsibilities:
- Perform on-site break/fix support for HP laptops, desktops, RPOS, workstations, and printers.
- Configure hardware, software, and basic network components to restore service.
- Execute unit repairs, part replacements, and alignments using appropriate tools and procedures.
- Troubleshoot technical and mechanical issues, including third-party software, networks, and switches as needed.
- Collaborate with escalation personnel and follow technical action plans to remediate PC/print incidents.
- Educate customers on technology, service steps, and preventive practices while managing expectations.
- Prioritize multiple service events, meet contractual commitments, and document administrative tasks accurately.
Required Skills & Qualifications:
- Technical and mechanical hardware repair experience across PCs and peripherals; printer repair exposure preferred.
- Proficient troubleshooting using logical, systematic methods and standard tools/alignment apparatus.
- Strong customer-facing communication skills with clear verbal and written updates on-site.
- Ability to balance priorities, work independently, and re-prioritize based on contract and business needs.
- Understanding of service cost, parts usage, and financial impacts of field decisions.
- Physical ability to bend, crawl, stoop, sit, and lift/move up to 50 pounds.
- Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.
- High School diploma or equivalent with additional hardware technology training; college preferred.
Preferred Skills:
- Hands-on experience with printers and advanced diagnostics.
- Familiarity with retail POS hardware, peripherals, and simple network configurations.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Additional Details
- Dress code: Business Professional. Black slacks and blue collared shirt.
- Cell phone reimbursement provided; laptop/tablet provided.
- Background check required per customer agreements, which may include employment, education, drug, credit, and registry checks.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume.
Salary : $26 - $35