Printer technician

Job Title: Field Technician

Location: Baton Rouge, LA

Duration: Contract - 24 months

Pay Range: $18.87/hr $24.7/hr (W2)

Job ID: 371849

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Field Technical Support Consultant I / Onsite Administrator (Print) - OSA Level II to join our team in Baton Rouge, LA. The ideal candidate will have experience in device support, print fleet operations, and customer-facing technical service and a proven ability to resolve routine incidents, maintain uptime, and meet service-level objectives.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems using established protocols.
• Conduct routine installations, configurations, and integrations per standard procedures.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change management activities while adhering to incident, change, and problem management processes.
• Meet daily production goals and contract response times with consistent service quality.
• Identify incident trends and escalate according to defined timeframes and protocols.
• Apply HP solutions to meet moderately complex customer needs within assigned technical scope.
• Participate in customer expectation management as part of the escalation process and set expectations based on defined parameters.
• Build working relationships with management in assigned accounts.

OSA Level II Onsite Duties (Print):

• Manage consumable inventory and ensure availability at customer sites.
• Replace toner, consumables, and paper and clear paper jams.
• Assist end users with device functionality and perform initial troubleshooting.
• Coordinate with HP for software-branded support and report customer dissatisfaction to CSM/SDM.
• Collect device usage pages as needed and swap devices with spares when required.

Required Skills & Qualifications:

• Foundational knowledge of IT environments and print fleet operations.
• Basic knowledge of HP products and service offerings.
• Effective communication with technical audiences and first-line management with active listening skills.
• Problem-solving skills using defined procedures in proactive and reactive scenarios.
• Ability to align individual work to operational plans and maintain data confidentiality.
• Onsite presence at the customer location in Baton Rouge, LA on a daily basis.

Preferred Skills:

• Experience in maintenance or quality within device or print support environments.
• Familiarity with incident, change, and problem management processes.

Education & Experience:

• High School Diploma/GED or equivalent experience required.
• 2-5 years of related work experience preferred, ideally in maintenance, quality, or related fields.
• Bachelor's degree preferred or Associate degree in a technical field with relevant experience.

Role Logistics:

• Location category: Full time at the customer site. Work on site required.
• Client interface required. Business casual dress code. No overtime required.
• Ship-to address: 5000 Hennessy Blvd, Baton Rouge, LA 70808, US.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

Email:

Phone: [Phone number shown when applying]

Salary : $20 - $25