Desktop Support Analyst

Summary of Responsibilities:

Systems/Apps administration including installation/upgrade of software’s, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support.

List Major/Essential Job Duties:

• Responsible for supporting day to day operations on the service desk (calls, emails, tickets), desktop and engineering support including banking, financial trading, and IT Systems.
• Supervise Information Systems, Security and Auxiliary services.
• Fixing computers vulnerabilities, and patching.
• Analyze incidents reported by users and fixing them.
• Handling Start of the day and End of the day processes.
• Handling end-user’s problems related to phone/turret system and network.
• Coordinates with Madrid (H.O.) to resolve systems issues.
• Troubleshooting and solving systems/desktops performance issues.7
• Creating Windows and VDI Images and Maintaining Them.
• Building workstations/laptops/mobile devices.
• Handling IT Asset Inventory Management.

Level of Complexity and Risk Involved:

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and BBVA head office staff. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Skills, knowledge, and abilities/Competencies:

• Must hands- on experience of windows operating system (windows 10, 11 enterprise or above), installation, building machines using windows imaging, and troubleshooting.
• Experience in IT Service Request Management System like Service Manager, BMC Helix, Service Now etc.
• Experience with Mobile Device Management (e.g. MobileIron, Intune).
• Experience with Cisco Phone Systems/IPC Turret Phone Systems.
• Must be knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications.
• Must have depth experience with Microsoft Office on premises and cloud (including Addins/Macros troubleshooting).
• Have experience with conferencing audio video devices.
• Must have excellent interpersonal communication skills and attention to details.
• VDI (Virtual Desktop) handling experience.
• Demonstrates understanding and experience with banking organization computing environment/ Financial/Trading applications (e.g. Bloomberg/API, ION Trading, Tradeweb, Maxxtrader, Refinitiv Trading, FXALL, CME/BrokerTec, Market Axess , ICAP, Moody’s Analytics, Flextrade etc.) including hardware and software systems, etc.
• Experience with Qualys, Ivanti, Zscaler, SentinelOne, and vulnerability management.
• Workday Administration experience is huge plus.
• Collaborative and team player.
• Good organizational and problem-solving skills.
• Good understanding of networking.
• Ability to make decisions, plan effectively and work under pressure.
• Passionate to learn new technologies, adopt as per evolving business needs and getting things done.
• Some experience to create reports using Excel, LDAP, and SQL queries is a plus.
• Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications.
• Fluency in Spanish a plus.
• Bachelor's degree (B.A or B.S.) or equivalent from a four-year college required and 1 or more years related experience and/or training; or equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With respect to this position in our New York Office, the expected base salary ranges from $80,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions