What are the responsibilities and job description for the Communication Specialist position at BBQ Holdings, Inc.?
- Please note: This is a hybrid role, with an expectation of three days per week working in-office at our BBQ Holdings office in Minnetonka, MN.
Responsible for helping to facilitate the internal communications process across multiple BBQ Holdings brands, including the development, editing, and timely distribution of weekly messaging to Franchise Owners and internal employees. Partners closely with cross-functional teams to gather feedback, streamline approvals, and align messaging across departments. Manages key digital touchpoints--including various brand-specific dashboards, company intranet, and shared communications inboxes--to ensure clear, consistent alignment across the organization. The ideal candidate is a skilled writer, clear communicator, and strong project coordinator who thrives in a fast-paced environment.
Primary Accountabilities
Internal & Cross-Brand Communications
- Manage End-to-End Communications: Oversee the development, scheduling, and distribution of multiple weekly company communications across various internal channels.
- Content Creation & Editing: Draft, proofread, and format thoughtful communications, tailoring tone, context, and messaging to suit diverse audiences and business objectives.
- Cross-Functional Collaboration: Partner with cross-functional teams to gather inputs, incorporate feedback, secure necessary approvals, and ensure timely distribution of final communications.
- Process Management: Facilitate internal communication request workflows, optimizing content and streamlining processes for efficient turnaround
- Intranet Ownership: Maintain and update the company intranet, ensuring content remains fresh, accurate, organized, and engaging.
- Dashboard Management: Manage and monitor dashboards across multiple brands to ensure information remains up to date.
- Event Coordination Assistance: Support virtual and in-person events from end to end, including webinar administration, logistics planning, and presentation material creation.
- Content & Logistics Alignment: Coordinate event materials and run-of-show logistics to deliver seamless event experiences.
KNOWLEDGE, SKILLS, & ABILITIES:
- Bachelors Degree in Communications or related field; experience may be substituted for part of preferred educational qualifications as appropriate.
- Minimum 2 years of related experience; restaurant/food service preferred
- Experience in a Franchise organization a plus.
- Ability to work well within a fast-paced environment.
- Must possess effective written and verbal communication skills for interface with individuals of differing knowledge levels
- Demonstrated problem-solving/analytical skills
- Ability to manage internal relationships and address problems/issues as they arise in a professional and productive manner
- Ability to multi-task, prioritize and organize work to meet deadlines and multiple requests, required
- Must be self-motivated with strong initiative to learn, and a self-starter able to deal with abstract and non-routine issues
- Ability to work in a team-orientated, collaborative environment