Technical Inside Sales

About BBP:

BBP is at the forefront of industrial automation, creating solutions that enable our customers to excel in their fields. We believe in fostering an environment that encourages growth, teamwork, and innovation. We are currently seeking a motivated, detail-oriented Procurement Specialist to join our team in Baton Rouge, LA. In this position, the candidate will play a crucial role in ensuring efficient processing of customer orders from initiation to completion, ensuring our customers receive their products promptly and accurately.  

Job Summary:
The Technical Inside Sales & Procurement Specialist supports the full sales and order lifecycle by delivering technical product expertise, generating custom quotes, and managing order processing and fulfillment. Serving as a key technical and operational link for both customers and internal partners, this role ensures clients receive accurate technical solutions, competitive pricing, and timely delivery

Key Responsibilities

Technical Solutions & Applications

• Serve as a primary technical point of contact for customers, addressing technical questions, concerns, and integration requirements.

• Maintain expert-level knowledge of product technical features, specifications, and customer application requirements.

• Provide technical guidance and support across the sales team to assist in selecting and positioning products effectively.

• Participate in ongoing technical and product training to remain current with emerging solutions and industry standards.

Inside Sales & Quoting

• Respond promptly and professionally to inbound customer inquiries and requests.

• Build and maintain strong customer relationships to drive satisfaction, repeat business, and long-term loyalty.

• Prepare accurate, timely price quotes based on customer specifications, technical requirements, and established pricing guidelines.

• Maintain clear and up-to-date customer records, notes, and activity tracking in the company’s CRM and order management systems.

Procurement & Order Execution

• Efficiently process incoming orders, verifying all technical specifications, pricing, quantities, and shipping details for accuracy.

• Coordinate procurement and fulfillment workflows, monitoring order status from entry to delivery.

• Provide proactive order updates, lead times, and tracking details to clients.

• Handle change orders and modifications, including adjustments to quantities, custom specifications, and delivery schedules.

• Resolve shipping delays, order discrepancies, or fulfillment issues in a prompt, customer-centric manner.

• Collaborate across internal departments—including Accounting, Operations, Marketing, and Field Sales—to ensure smooth order execution and communication.

Qualifications & Skills

• Education: Associate or Bachelor’s degree in Engineering, Industrial Distribution, Supply Chain, Business, or equivalent technical work experience.

• Experience: 2 years of experience in an inside sales, application engineering, technical procurement, or customer-facing technical support role.

• Technical Aptitude: Ability to read and interpret technical specifications, drawings, or product data sheets to configure quotes accurately.

• Operational Skills: Hands-on experience with ERP/CRM systems, order processing, and tracking vendor fulfillment.

• Communication: Strong interpersonal, written, and verbal communication skills with a customer-first mindset.

• Problem-Solving: Proven ability to manage multiple priorities, resolve supply or technical discrepancies, and maintain strict attention to detail in a fast-paced environment.