What are the responsibilities and job description for the Field Service Technician position at BBP Sales, LLC?
About BBP:
BBP is at the forefront of industrial automation, creating solutions that enable our customers to excel in their fields. We believe in fostering an environment that encourages growth, teamwork, and innovation. We are currently seeking a motivated, detail-oriented Field Service Technician to join our team in the Baton Rouge, New Orleans, or Lake Charles, LA area.
The Field Service Technician is responsible for ensuring the successful installation and operation of new equipment, as well as troubleshooting and resolving issues related to instrumentation and process analyzers. The ideal candidate is a hands-on problem solver with a strong technical background.
Responsibilities and Duties
- Conduct startup and commissioning activities for new equipment installations.
- Collaborate with project teams to ensure equipment is configured and calibrated according to specifications.
- Perform functional tests and verify the proper operation of equipment.
- Diagnose and troubleshoot issues related to various instrumentation and analytical systems.
- Utilize testing equipment and diagnostic tools to identify and resolve problems.
- Work closely with customers engineering departments and technical support teams to address complex issues.
- Investigate and resolve issues with gas chromatography, CEMS, moisture & water analyzers, etc.
- Provide technical expertise in recommending upgrades or replacements when necessary.
- Interact with customers on-site to understand their specific requirements and address concerns.
- Provide technical support and training to clients on the use and maintenance of equipment.
- Ensure a high level of customer satisfaction through effective communication and problem resolution.
- Maintain accurate records of service activities, including equipment installations, commissioning, and troubleshooting.
- Generate detailed service reports for internal and external use.
- Adhere to safety protocols and guidelines during all service activities.
- Ensure compliance with industry regulations and standards.
Qualifications and Skills
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, Instrumentation).
- Proven experience in equipment startup, commissioning, and troubleshooting, with a focus on instrumentation and process analyzers.
- Familiarity with various types of gas chromatographs & detection, water analyzers and instrumentation devices.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaborate effectively with cross-functional teams.
Benefits
- Medical Insurance
- Dental Insurance
- Vision insurance
- Life insurance
- Health savings account
- Flexible savings account
- Paid Time Off
- 401K program
BBP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.