Spa Manager

Seeking a manager to manage a growing bathhouse/spa that also has a cafe inside. This is not a typical spa. It is a bathhouse that offers some spa services (massage, scrubs, and facials). There is also a space for wellness and entertainment events and a cafe. As manager, you will oversee all facets of the day to day operations, and put together marketing efforts, and manage events so that the business can grow. The ideal candidate has previous managerial experience not just in spas, but also in at least one other hospitality setting (ex: restaurant managing, or event managing) You must be excellent at managing teams and be able to motivate, discipline, and train a team of staff. You must be excellent at customer service, can think critically and creatively, and can work autonomously. You will be asked to sign a 1-year contract at hiring. Therefore, please only apply if you are looking for a long-term position in a company where you can move up.

Requirements:

1. Must have at least 2-4 years experience in a supervisor or managerial role in a hospitality setting (restaurants, spas, event manager, resort/ casino)

2. At least 1 year previous experience in a secondary hospitality setting (restaurants, spas, event manager, resort/ casino)

3. Must be out-going, friendly, and able to connect with all kinds of people. You must be patient and fair in conflict resolution.

4. Must be willing to take classes, training, and licensure that is necessary for the job. for example you will need to obtain CPR certification and A certified pool Operator certificate as part of management at our spa.

5. Must have excellent organization skills.

6. Must have the patience and the ability to troubleshoot and problem-solve. This can range from troubleshooting a printer that is not working to being able to resolve customer issues with grace.

7. Must have excellent computer skills including emails, small design projects in Canva, learning the POS system in depth and operating it, google docs, excel, and website updates (no coding necessary, we use WIX)

8. Most importantly, you must be able to analyze numbers, sales reports, trends and come up innovative and cost-effective ways to increase business.

9. Must have excellent leadership skills. You need to be able to hire, train, fire (as needed), inspire, teach and discipline the staff as needed and always with respect for the business and for each other as individuals.

Responsibilities:

1. Creating the weekly staff schedules, incorporating time-off requests, and communicating schedule needs to the employees.

2. Overseeing staff and delegating tasks and being the point of contact for the employees. for conflicts and concerns.

3. Monitoring inventory and putting together vendor orders for inventory and supplies. Overseeing each department's inventory and making sure employees are keeping products stocked and prepped for service.

5. Training new employees. Addressing employee weaknesses and handling performance reviews.

6. Regularly checking chemical levels in the spas and overseeing that all cleaning logs and testing logs are maintained.

7. Jumping in "on the floor" when necessary. For example, if a server or front desk attendant calls out on emergency, you will need to cover or find coverage.

8. Ensuring customers have an excellent experience.

9. Overseeing operations and finding ways to increase business. Making sure that the business' marketing efforts are all-encompassing and effective.

11.Overseeing the special events that are scheduled for the week. This includes being the point person for clients when they arrive for their event, managing client expectations for their rental, and being a communication liaison.

12. Other projects or tasks that are needed to grow business. As part of the management team, you will need to be a team player and open to changes. Strategizing and trying new things means that you may have tasks and roles not included in this list.

Benefits

Paid time off

Use of the spa

Meals from the cafe

CASH TIPS

If you do NOT meet all of the criteria listed above, please do not apply. If this sounds like a good fit for you, please respond with a resume and a brief cover letter introducing your skills and your goals.

Thank you!

Job Type: Full-time

Pay: From $1,000.00 per week

Benefits:

• Employee discount
• Paid time off

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Brooklyn, NY 11226 (Required)

Ability to Relocate:

• Brooklyn, NY 11226: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000