Service Drive Manager

Wisch Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction! 

We truly value our team members, as they hold the most important job there is, ensuring that our customers have a wonderful car buying experience. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results.  We are currently searching for a Service Drive Manager who has a high level of integrity, is hardworking and motivated to join our team. 

Position Summary

Position: Service Drive Manager

Classification : Full Time; Non -Exempt                                                                                                 

Reports To: Service Manager

Work Location: In person; I 10 E. Baytown, TX.

Essential Duties include but are not limited to:

• Establishes and oversees the day-to-day operating procedures of the motor service department, including scheduling, workload distribution, and resource allocation.
• Establish rates for all services provided by the department and approve any deviations.
• Review all repair reports and invoices to determine how charges are to be allocated.
• Prepare departmental budget estimates and human resource requirements.
• Prepare reports for and work with other department managers to improve product design.
• Review training program schedules for subject content and skills training.
• Work with customers to resolve service and warranty problems.
• Maintain general knowledge of competitor's product offerings, industry trends, emerging technologies, and best practices related to motor service and repair.
• Lead, mentor, and develop a team of motor technicians and service personnel.
• Set performance expectations, provide feedback, and conduct regular performance evaluations.
• Utilize your technical knowledge to troubleshoot and diagnose complex motor issues.
• Able to provide guidance and technical assistance to the service team when addressing challenging repairs or maintenance issues when they are at job locations.
• Effectively review & analyze customer reports to determine the appropriate warranty claims.
• Maintain a strong focus on customer satisfaction by addressing customer inquiries and concerns promptly and professionally.
• Collaborate with the sales and customer service teams to ensure customer needs are met and exceeded.
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings
• Other duties as assigned

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Professional appearance and work ethic.

• Able to work individually as well as part of a team.

Relevant Work Experience & Other Requirements:

• Must be 18 years of age  

• All applicants must pass pre-employment screening which includes Background Check, Drug Test, and MVR
• Must have clean driving record, and be licensed for a minimum of 3 years to be insurable

• Must be able to work Saturdays and up to 40 hours per week

Physical Requirements: 

• Must be able to drive, stand, bend, and/ or walk for extended periods of time
• Lift up to 50 pounds

Compensation & Benefits:

• Competitive Pay 
• Paid Time Off 
• 401K retirement plan & annual employer match
• Health, Vision, and Dental benefits
• Health Savings Account
• Company Paid Life Insurance
• Disability, Voluntary Life, & Supplemental plan options
• Discounts, perks, and incentives
• Paid Training
• Opportunity for Growth & Development
• Safe & Team Oriented Work Environment