What are the responsibilities and job description for the Technical Writer (IT Governance) position at Bayview Asset Management, LLC?
Overview
About Us:
Founded in 1993, Bayview Asset Management is an investment management firm focused on investments in mortgage and consumer credit, including whole loans, asset-backed securities, mortgage servicing rights, and other credit-related assets.
Position Summary:
The Technical Writer (IT Governance) will play a dual role within the IT Governance team, with a primary focus on creating and standardizing high-quality internal user documentation for IT systems, processes, and releases. This role ensures consistency, clarity, and accessibility of IT-related communications across the business while maintaining readiness to support broader IT governance functions as needed.
This position is ideal for a professional who is highly organized, detail-oriented, and capable of distilling complex technical information into clear, user-friendly content—while also understanding the broader governance frameworks that guide enterprise IT.
Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
About Us:
Founded in 1993, Bayview Asset Management is an investment management firm focused on investments in mortgage and consumer credit, including whole loans, asset-backed securities, mortgage servicing rights, and other credit-related assets.
Position Summary:
The Technical Writer (IT Governance) will play a dual role within the IT Governance team, with a primary focus on creating and standardizing high-quality internal user documentation for IT systems, processes, and releases. This role ensures consistency, clarity, and accessibility of IT-related communications across the business while maintaining readiness to support broader IT governance functions as needed.
This position is ideal for a professional who is highly organized, detail-oriented, and capable of distilling complex technical information into clear, user-friendly content—while also understanding the broader governance frameworks that guide enterprise IT.
Responsibilities:
- Documentation and Writing User Enablement (70%):
- Develop, edit, and maintain internal user guides, IT process documentation, and release notes for enterprise applications and services.
- Leverage and enforce standardized templates, branding, and tone guidelines for IT-facing and business-facing documentation.
- Collaborate with SMEs across IT and business units to gather information and ensure accuracy and clarity of materials.
- Maintain and organize IT documentation in internal platforms (e.g., SharePoint, Confluence, Teams, etc.).
- Support user enablement initiatives through the creation of FAQs, walkthroughs, and onboarding materials.
- IT Governance Support (30%):
- Assist with the development and maintenance of IT policies, procedures, and controls aligned to governance frameworks (e.g., NIST, NYDFS).
- Support risk assessments, audit preparations, and compliance tracking as needed.
- Collaborate on broader IT governance tasks, including reporting, stakeholder coordination, and process alignment.
- Participate in continuous improvement initiatives for governance and documentation processes.
- Stay updated on emerging trends, technologies, regulations and best practices related to IT governance and proactively incorporate them into business processes.
- Assist in the development of long-term IT roadmaps, focusing on innovation and technology-driven growth.
- Ensure IT projects align with the business strategy and objectives.
- Bachelor’s degree in Communications, Marketing, Business, Computer Science or Business Administration preferred.
- 2 years of experience in IT documentation, technical writing, knowledge management, or a similar role.
- Familiarity with IT governance frameworks (e.g., NIST) and the role of governance in enterprise IT.
- Strong proficiency in Microsoft 365 tools (Word, PowerPoint, SharePoint, Teams).
- Experience with content/document management tools (e.g., Confluence).
- Exceptional writing, editing, and organizational skills with a strong eye for detail.
- Strong leadership and interpersonal skills with the ability to communicate effectively with stakeholders at all levels.
- General understanding of technology tools and processes.
- Excellent verbal and written communication skills.
- Ability to present complex information clearly and concisely to non-technical stakeholders.
- Strong analytical and critical thinking skills.
- Ability to assess complex situations and make informed decisions.
- Comfortable balancing creative content work with structured governance duties.
- Experience in managing projects and driving initiatives from inception to completion.
- Ability to manage multiple priorities and projects simultaneously.
- Copywriting courses (e.g., AWAI, Copyblogger Academy)
- This role will be based in Bayview's Coral Gables, FL office.
- This role will be hybrid with the following schedule: 2 wfh and 3 on-site days (Tues - Thurs).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Bayview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
