Guest Services Crew - Big Dam Water Park

Are you passionate about creating memorable experiences? Join our Guest Services Crew at Big Dam Water Park, an exciting and family-friendly destination that brings fun and relaxation to our guests.

As a member of the Guest Services Crew, you may be assigned and responsible for one of several key areas of water park operations (Outlined Below). Crew members are responsible for providing a positive first impression with each guest when they arrive. All crew members must remain knowledgeable on ticket prices, current specials, upcoming events, monetary safeguards, and utilize this information to up-sell or encourage guests to visit again.

Key Water Park Areas

Minimum Age ~ 15 | Ticket Window, Bag Check, Gate Access, Retail, Food & Beverage (Non-Alcoholic), In-Park Guest Services, Birthday Host

Minimum Age ~ 16 | Ride Attendant Dispatch Support

Minimum Age ~ 18 | Cabana Host or Food & Beverage (Alcohol)

Job Duties

• Maintain a polite and friendly demeanor while working and greeting each guest with a smile.
• Offer guests the best value possible and inform guests of special upcoming events.
• Count and verify starting cash and assure that enough change is on hand throughout the day.
• Count and verify monies at the start and end of shift while adhering to all monetary procedures with accuracy.
• Know and respond to questions regarding product and pricing.
• Inspect guests bags and/or coolers at the gate and ensure belongings comply with park policies
• Accept and verify tickets at the point of entry to the park.
• Take retail and/or food & beverage orders at assigned point of sale stations
• Engage birthday party and/or cabana rental guests and ensure their experience is meeting expectation
• Resolve customer complaints by using good, sound judgement or by requesting assistance from the department leaders as needed.
• Keep work area clean and free from all food, beverages, merchandise, spills, and trash.
• Always maintain a close proximity to cash register and avoid all forms of possible theft.
• Other duties as assigned.

Skills and Abilities

• Problem Solving Identify and resolve problems in a timely manner; gather and analyze information efficiently; and develop alternative solutions when needed.
• Mathematic Ability Utilize basic arithmetic (Add, Subtract, Divide, and Multiply)
• Technical Skills Properly handle a cash register and its functions after training.
• Communication Greet each and every guest in a warm and inviting manor; complete all supporting documentation in a clear and concise fashion; and able to read and interpret information quickly.
• Planning/ Organizing Keep assigned work area clean and organized at all times; file appropriate documentation and be able to furnish information on request; fill downtime with appropriate tasks; and work in an efficient manor.
• Quality Control Demonstrate accuracy and thoroughness in work; look for ways to improve and promote quality; and be able to monitor own work for quality assurance.
• Dependability Follows instructions and responds to management direction; takes responsibility for own actions; completes tasks on time; consistently on time for scheduled shift; and ensure responsibilities are covered when absent.

Why Join Us?

• Work in a fun and energetic environment.
• Flexible schedules which will fit your lifestyle.
• Opportunity for growth and additional certifications.
• Free access to the waterpark on your days off!

What We’re Looking For

• Must be 15 years of age or older
• Ability to reach, sit, bend & walk for long-periods of time while able to move around the work environment.
• Ability to work indoors or outdoors in various weather & temperature conditions.
• Friendly, responsible, and attentive demeanor.
• Excellent communication and interpersonal skills.
• Detail oriented with a high focus on ethical discretion involving financial standards
• Must be available to work flexible hours, including weekends and holidays.
• Reasonable accommodations will be considered for those with disabilities to perform the essential functions

Salary : $11