What are the responsibilities and job description for the Medical Receptionist/PCMH Coordinator position at Bayside Family and Sports Medicine?
Medical Receptionist / PCMH Coordinator
We are seeking a friendly, organized, and patient-focused Medical Receptionist / PCMH Coordinator to join our primary care team. This position combines front-office reception responsibilities with Patient-Centered Medical Home (PCMH), care coordination, patient outreach, and quality improvement activities.
The ideal candidate is detail-oriented, communicates well with patients and staff, and can effectively manage multiple priorities in a busy primary care setting.
Responsibilities
- Greet patients and provide excellent customer service during check-in and check-out.
- Schedule and manage patient appointments.
- Answer phones, respond to patient questions, and route messages appropriately.
- Verify and update patient demographic and insurance information.
- Maintain accurate patient information in the EMR.
- Collect and process patient payments.
- Coordinate communication between patients, providers, and other members of the care team.
- Support PCMH and care-coordination activities, including patient outreach and follow-up.
- Identify and track patients who are due for preventive services, screenings, follow-up appointments, or chronic care needs.
- Assist with follow-up related to referrals, diagnostic testing, hospitalizations, and other transitions of care.
- Document patient outreach and care-coordination activities in the EMR.
- Assist with quality improvement, population health, and care-gap initiatives.
- Maintain patient confidentiality and comply with HIPAA and office policies.
- Perform other administrative duties as needed.
Qualifications
- Previous experience in a medical office or healthcare setting preferred.
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Experience with electronic medical records; Allscripts experience is a plus.
- Familiarity with medical office procedures and patient confidentiality.
- Strong follow-through and ability to work independently and as part of a team.
- High school diploma or equivalent required.
- Experience with PCMH, care coordination, patient outreach, population health, or quality improvement is preferred.
Why Join Our Team?
Join a dedicated primary care team where you can make a meaningful difference in the patient experience and contribute to coordinated, high-quality patient care. This position offers an opportunity to expand your healthcare experience beyond traditional front-office responsibilities and play an important role in our PCMH and quality-improvement efforts.
Pay: $19.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $24