Human Resources / Employee Relations

The Human Resources & Employee Relations is responsible for leading and administering the club’s human resources functions with a strong emphasis on employee relations, payroll administration, recruitment, retention, training, and workplace culture. This position supports all club departments by fostering a positive, service-oriented work environment that reflects the club’s mission, values, and commitment to exceptional member experiences.

The Human Resources & Employee Relations serves as a trusted resource for employees and department leaders while ensuring compliance with all applicable employment laws, payroll regulations, and club policies.

Employee Relations & Club Culture

• Promotes a      positive, hospitality-focused workplace culture consistent with the club’s      service standards and traditions 
• Serves as the      primary contact for employee relations matters, including workplace      concerns, coaching, conflict resolution, and policy interpretation 
• Maintains a      visible presence throughout the club to build strong relationships with      employees across all departments 
• Partners with      department leaders to enhance communication, teamwork, morale, and      employee engagement 
• Develops and      coordinates employee recognition programs, appreciation events, and staff      engagement initiatives 
• Assists      managers with performance management, corrective action, documentation,      and employee development 
• Supports      onboarding and orientation programs that introduce new employees to the      club’s culture, values, and service expectations 
• Maintains      confidentiality and professionalism in all employee interactions and      investigations 

Human Resources Administration

• Administers and      maintains HR policies, procedures, employee handbook materials, and      personnel records 
• Ensures      compliance with federal, state, and local employment laws and regulations 
• Coordinates      recruitment, interviewing, hiring, onboarding, and retention efforts for      full-time, part-time, and seasonal staff 
• Oversees      employee file management, benefits administration support, and required      employment documentation 
• Assists with      training programs related to workplace safety, harassment prevention,      service standards, and professional development 
• Maintains HRIS      systems and employee databases with accuracy and confidentiality 

Payroll Administration

• Processes      payroll accurately and timely in accordance with club policies and wage      and hour regulations 
• Reviews and      audits payroll records, timekeeping data, PTO balances, deductions, and      benefit withholdings 
• Coordinates      with accounting and department managers to ensure accurate payroll      reporting and labor tracking 
• Ensures      compliance with payroll-related regulations, including overtime,      garnishments, and tax reporting requirements 
• Assists      employees and managers with payroll questions and timekeeping issues 

Qualifications

• Bachelor’s      degree in Human Resources, Business Administration, Accounting, or related      field preferred 
• Minimum of 2-4      years of progressively responsible human resources experience, preferably      in a private club, hospitality, or service-oriented environment 
• Knowledge of      human resources practices, employment law, payroll administration, and      employee relations principles 
• Strong      interpersonal, organizational, and communication skills 
• Ability to      maintain confidentiality and exercise sound judgment in sensitive      situations 
• Proficiency      with HRIS, payroll systems, and Microsoft Office applications 
• Ability to work      effectively with employees, managers, members, and guests in a      professional club environment 

Preferred Qualifications

• SHRM-CP,      SHRM-SCP, PHR, or similar HR certification preferred 
• Experience      working in a private club or hospitality environment with seasonal      staffing fluctuations 
• Familiarity      with hourly, tipped, and seasonal workforce administration 

Physical Requirements

• Ability to move      throughout the clubhouse and club facilities regularly during the workday 
• Ability to sit,      stand, walk, and use office equipment for extended periods 
• Ability to      occasionally lift up to 25 pounds 

Reports To

General Manager 

Classification

Full-Time | Exempt