What are the responsibilities and job description for the Program Manager position at BayOne Solutions?
Role: Program Manager
Location: Austin, Texas - Hybrid once a week
Duration: Long Term Contract
Rate : $60-$65/Hr. W2
Qualifications
Bachelor’s degree with 12 years in project/program management, or master’s degree with 8 years; advanced project management certification preferred.
5 years of customer-facing experience managing complex, multi-technology programs.
Experience collaborating with customer-employed and external partners.
PMP certification or equivalent required; Agile certification preferred.
Proficient in program/project management practices, financial and performance reporting, risk management, and procurement.
Familiarity with contract management and commitment to customer satisfaction.
Strong leadership, self-management, and communication skills.
Fluent in English and local language.
Proficient with Microsoft Project, Excel, Word, PowerPoint, and PMO governance.
Traits
Demonstrates exceptional emotional intelligence with the ability to lead adaptively, maintaining a composed demeanor across varying situations, and skillfully balances assertiveness with empathy to prioritize customer-centric outcomes.
Facilitator, leader, motivator with strong commitment to quality.
Capable of critical thinking, negotiation, and managing difficult conversations.
Stakeholders / KPIs
You will work closely with customer technical and operational leaders and Executives
You will orchestrate CX resources across delivery, expert care, technical support, customer success, renewals and partners to drive value realization. You will be expected to be cognizant of the professional delivery/margin.
You will work with sales, renewals, SDA team and deal acceleration teams to assist with driving ARR and services growth.
Salary : $60 - $65