Information Technology Specialist

Job Title- IT Specialist

Job Location – Irvine, CA

Duration- 12 months contract with possible ext.

Responsibilities:

Experience with:

• Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.

• Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives

• Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

• Ability to coordinate and communicate at all levels within the organization

• Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs

Tech Savvy

• Ability and passion for learning new technology and tools

• Passion for Customer Support

• A drive to help end-users get what they need to do their jobs the best they can.

• A sense of satisfaction from assisting end-users in getting what they need on time

Prioritization Skills

• The ability to analyze support requests and prioritize them based on impact

Discipline

• The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication

• Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

• Self-motivating requires little supervision and can hit the ground running.