What are the responsibilities and job description for the Referral specialist position at BAYON MEDICAL GROUP LLC?
About the Role:
Bayon Medical Group LLC is looking for a detail-oriented and compassionate Referral Specialist to join our healthcare team in Lynn, MA. In this vital role, you'll serve as a key connector between patients, providers, and specialist networks — ensuring seamless care coordination every step of the way. If you thrive in a fast-paced medical environment and love making a difference, we want to hear from you!
Responsibilities:
- Process and manage patient referrals to specialists, ensuring timely and accurate coordination of care
- Verify insurance eligibility and obtain prior authorizations for referrals and specialist visits
- Communicate with patients, physicians, and external providers to facilitate smooth referral workflows
- Maintain accurate and up-to-date referral records in the electronic health record (EHR) system
- Follow up on pending referrals and track outcomes to ensure continuity of patient care
- Respond to patient inquiries regarding referral status in a professional and empathetic manner
- Collaborate with clinical and administrative staff to resolve referral-related issues promptly
Requirements:
- 1 years of experience in a medical office, referral coordination, or healthcare administrative role
- Familiarity with insurance verification, prior authorization, and managed care processes
- Proficiency with EHR/EMR systems
- Strong knowledge of medical terminology
- Excellent communication and interpersonal skills with a patient-first attitude
- Highly organized with strong attention to detail and ability to multitask
- Bilingual (English/Khmer) is a a plus in serving our diverse patient population but not mandatory
About Us:
Bayon Medical Group LLC is a trusted healthcare provider serving the North Shore MA community with a commitment to high-quality, patient-centered care. Our team is passionate about delivering compassionate medical services to a diverse and vibrant patient population. We foster a collaborative and supportive work environment where every team member plays an essential role in our patients' health and well-being.