What are the responsibilities and job description for the Front Desk Agent position at Baymont Inn?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. As a Front Desk Agent, you will play a crucial role in enhancing guest experiences and managing front desk operations.
Responsibilities
- Greet guests warmly upon arrival and check them in efficiently.
- Manage phone systems to handle incoming calls, inquiries, and reservations.
- Provide information about hotel services, amenities, and local attractions.
- Assist with guest requests and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and transactions.
- Conduct night audits as required to ensure financial accuracy.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette and professionalism in all communications.
- Foster positive guest relations by creating a welcoming environment.
Experience
- Previous experience in hospitality or hotel management is preferred.
- Familiarity with front desk operations and customer service best practices.
- Multilingual abilities are a plus for enhancing guest interactions.
- Strong knowledge of phone systems and effective communication techniques.
- Ability to work flexible hours, including nights and weekends if necessary.
- A commitment to providing outstanding service in a fast-paced environment.
Join us as we strive to deliver memorable experiences for our guests while fostering a supportive team atmosphere!
Job Types: Part-time, Temporary, Contract
Pay: $13.75 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Front desk: 3 years (Required)
Ability to Commute:
- Iron Mountain, MI 49801 (Required)
Ability to Relocate:
- Iron Mountain, MI 49801: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15