What are the responsibilities and job description for the Patient Financial Services Representative position at Baylor Medical Center at Frisco (10812)?
The Patient Financial Services Representative serves as a key point of contact for patients regarding financial matters. This role ensures a positive patient experience by providing timely, accurate, and compassionate support related to billing, insurance, and financial assistance. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.
Responsibilities:
- Answers and returns patient phone calls in a professional and courteous manner.
- Updates and verifies insurance information in Meditech.
- Addresses patient inquiries and resolves concerns related to billing and financial accounts
- Accepts and processes patient payments, ensuring accurate posting in Meditech.
- Assists patients with Financial Assistance applications, including intake, documentation, and follow-up.
- Collaborates with internal departments to ensure seamless patient support and resolution.
- Maintains confidentiality and complies with all HIPAA and organizational policies.
- Lends knowledge and assistance to other hospital departments, physicians’ offices, and co-workers.
- Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channels of communication.
- Reflects professionalism in the performance of duties.
- Knows and adheres to hospital and departmental policies.
- Is adaptable and cooperates with changes in assignments, procedures, and personnel.
- Maintains skills on equipment necessary to complete required responsibilities.
- Uses supplies and equipment properly, economically, and reports necessary repairs promptly.
- Knows how to operate job-related equipment.
- As assigned by the Business Office Director.
- Notifies Business Office Director of any issues/concerns.
Required Skills:
- High school diploma or equivalent required; associate degree preferred
- Prior experience in healthcare customer service or billing strongly preferred
- Familiarity with Meditech or similar healthcare information systems
- Excellent verbal and written communication skills
- Strong organizational and problem-solving abilities
- Ability to handle sensitive financial information with discretion
- Empathetic and patient-focused demeanor
- Ability to multitask in a fast-paced environment
- Team-oriented with a proactive approach to service
