Custodial & Refuse Manager

A humble college founded before Texas was a state, Baylor now stands as one of the premier institutions of higher education in the world. Baylor has continued to invest in research and doctoral education, both solidifying and elevating its unique status as a preeminent Christian research university. Baylor is among 187 R1 institutions, just 52 of which are private universities. 

Since 2011, Baylor has been named as one of the nation’s “Great Colleges to Work For”. Great Colleges to Work For® is one of the country’s largest and most respected workplace recognition programs. Each year, Great Colleges recognizes the colleges and universities that get top employee ratings regarding workplace practices and policies across 10 areas. This recognition is based on faculty and staff responses to a related annual survey. The survey, conducted by ModernThink, is a way for colleges and universities to gain a deeper understanding of how their employees experience and view various aspects of the institution. This continued recognition further affirms Baylor as a rewarding place to build a career. 

What We're Looking For

The Custodial & Refuse Manager is responsible for administering, monitoring, and documenting contractor's performance against the terms and conditions of the contract, comply with reporting requirements, and validate contractor-submitted invoices. Additionally, this position ensuring the custodial service contractors (including floor covering and refuse collection service contractors) provide services in accordance with the Statements of Work (SOW), other contract documents, and local, state, and federal laws. The duties of this position are accomplished through performance metrics, consulting, advisory planning, overseeing the development of services, conducting studies, customer satisfaction reviews and partnering with the service contractors to reduce total spending through continuous improvement of services while meeting Baylor University expectations for service performance.

An associate's degree and five years of relevant experience are required. A bachelor's degree and seven years of relevant experience are preferred.

Additional education or experience will be considered in lieu of one another.

Preferred knowledge, skills and other characteristics:

• Experience supervising a housekeeping/custodial staff of at least fifty people
• Demonstrated knowledge of quality assurance inspection practices, processes, control concepts, principles, methods and procedures and skills to plan, develop and implement quality assurance programs
• Familiarity with working in a higher education environment 

A valid US Driver License with a clear driving record of at least two years is required. 

Applicants must currently be authorized to work in the United States on a Full-Time basis.

What You Will Do

• Provides oversight, guidance, direction, and evaluation of the service provider(s)
• Develops, prepares, and writes clear and concise Performance Work Statements (PWS), Statements of Work (SOW), Surveillance Plans, Request for Proposals, Request for Purchase, contract modifications, technical evaluations, and Quality Assurance Surveillance Plans for various service agreements
• Participates on a routine basis in Multi-Functional Team (MFT) meetings with Contractor leadership and various university functional elements to foster a cooperative relationship and to promote a mutual understanding of contract requirements
• Assists the Assistant VP of Facilities Services (AVPFS) with assessment of option years, continued need, compares cost to related service providers and other universities, and whether the requirement is in the Universities best interest
• Maintain situational awareness of service agreements (SA) awarded in markets with limited competition, projected SA start dates, required modifications, and SAs projected for retirement
• Writes detailed surveillance reports to document and communicate validated customer complaints, discrepancies, project status, measurement of achievement against objectives, problems encountered, action taken to correct deficiencies, percentage of work complete/work remaining, acceptability of the work, and evaluations to AVPFS, service provider, and others as necessary
• Conducts various types of surveillance dependent upon the criticality of the SA, resources available, type of contract, complexity, scope, and knowledge of contractor's past, and current performance and conducts targeted surveillance if needed
• Provides documentation to the AVPFS when performance begins to decline, number of observations made, incidents of unsatisfactory performance, actions taken to notify contractor, and any discrepancy between actual conditions and those represented in the contract PWS, specifications, or drawings
• Identifies procured services which are complex or critical, knows the limitations and authorities of each service agreement, and monitors contractor's Quality Control Program
• Identify, evaluate, and validate service agreement requests or proposals to ensure no deviations from Baylor University Standards
• Prepares technical evaluations and ensures availability of funds
• Serves as liaison, establishes, and maintains open communication with internal/external customers, contractors, construction engineers, and Baylor University administration
• Develop relationships with campus constituents for the purpose of strengthening communications related to day-to-day performance
• Guides the service provider(s) to ensure they have a priority system for emergency responses based on customer's needs
• Initiates and drafts Requests for Proposal when non-routine work is necessary
• Perform all other duties as assigned to support Baylor’s mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

What You Can Expect

As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.  To learn more, go to Baylor Benefits & Advantages.

Explore & Engage

Learn more about Baylor and our strategic vision, Baylor in Deeds.  Also, explore our great hometown of Waco and the many opportunities to engage locally.  If you are new to Central Texas, This is Waco!