Scheduler II

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

 Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!
  
  

Location: Kent Campus Hospital

Status: Part Time 40 Hours

Shift: Days

SALARY RANGE: 17.83 - 26.75HOURLY

General Summary:

The Scheduler II provides excellent customer service while performing complete and accurate registration and scheduling functions to provide information for continuity of care and revenue cycle efficiency. The Scheduler II is responsible for patient registration, scheduling, and associated tasks which include information collection and validation. Insurance-related tasks include verification, collection of co-payments (when applicable), and collection of associated paperwork. Multitasks between answering phone calls, making outbound phone calls and assists patients, physicians, and payors with their scheduling needs. The Scheduler II must possess excellent communication, interpersonal, organizational skills, and a superior level of attention to detail. The Scheduler II assists with the training of new employees and provides cross-support in other scheduling areas. The Scheduler II may be asked to perform other duties as assigned to support the department’s needs.

Responsibilities:

• Schedule/ Reschedule patients for department services or studies based on physician referral.
• Manage electronic worklists.
• Scheduling of patients to include advanced utilization of Epic.
• Precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.
• Follow established templates, protocols, multiple appointment types and coordinating proper sequence for multiple exams.
• Communicate patient instructions.
• Communicate with HIM and registration to add providers to relevant database(s).
• Communicate to providers and patients on specific requirements and location of exams, transcribing orders, educating new patients on policies, late appointment arrival times, medications, etc.
• Coordination of specialty involved procedures by referencing the monthly/weekly physician assignment schedules.
• Cross trained to schedule across different pods. Coordinate and complete more complex scheduling cases for various specialties.
• Schedule via overbook access to assist with expedited scheduling and STAT request.
• Notifies providers and patients of requirements during scheduling process.
• When needed, execute the necessary steps and documents to establish medical necessity when appropriate.
• Ensures that medical coverage is active, updated, correct in Epic, and resolves any issues that are counterproductive to establishing eligibility. Uses Epic to determine insurance eligibility. Uses websites to determine coverage/eligibility.
• Evaluate referrals and link to appropriate upcoming appointments.
• Communicate in a manner that provides a consistent positive patient experience.
• Assists in identification of ways to improve scheduling process.
• Manages patient appointment cancellations and rescheduling.
• Utilizes wait lists properly to offer patients an opportunity to schedule appointments through the EMR system.
• Contacts patients to confirm appointment dates and times prior to visit.
• Will pre-register patient when appropriate and verify insurance eligibility.
• Assist with communicating patient responsibilities (e.g., copays) and collect upfront.
• All other duties as assigned within the scope and range of job responsibilities.
  
  

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED ;
• Credential(s): None Required
• Experience: Required: Two (2) years’ experience: medical clerical/office, medical scheduling software, medical billing, and medical insurance.
  
  

Preferred: Three (3) years of the following experience: medical clerical/office, medical scheduling software, medical billing, and medical insurance.

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree Business Or Associate's Degree in healthcare related field or a graduate of a medical/practical nursing licensed technical program.
• Credential(s): Certified Revenue Cycle Representative
• Experience:
  
  

To view a full list of all open position at Bayhealth, please visit:

https://apply.bayhealth.org/join/