What are the responsibilities and job description for the Loan Servicing Specialist position at BayFirst?
BayFirst National Bank is a full-service community bank dedicated to providing a wide range of high-quality banking services delivered in a personalized, friendly manner. Founded in 1999 and headquartered in St. Petersburg, Florida, we are a true community bank with the goal of becoming a one-stop shop and trusted financial resource for the communities that we serve.
Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace.
Responsibilities Include But Are Not Limited To
The Loan Servicing Specialist is responsible for the maintenance of consumer, residential, and commercial loans. Duties include processing customer one-time ACH payment requests, responding to customer phone and email inquiries, monitoring delinquent taxes, and following up on ticklers associated with loans. The position will interact with customers, branch staff, loan officers, underwriters, loan processors, and insurance companies on a regular basis.
Essential Duties And Responsibilities
Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace.
Responsibilities Include But Are Not Limited To
The Loan Servicing Specialist is responsible for the maintenance of consumer, residential, and commercial loans. Duties include processing customer one-time ACH payment requests, responding to customer phone and email inquiries, monitoring delinquent taxes, and following up on ticklers associated with loans. The position will interact with customers, branch staff, loan officers, underwriters, loan processors, and insurance companies on a regular basis.
Essential Duties And Responsibilities
- Perform loan maintenance to include address changes, setting up automatic payments, and updating ticklers.
- Process loan modifications, including deferrals and forbearances.
- Respond to customer inquiries regarding their loans, including balances, payoff requests, and payment amounts.
- Update loan accounts by request from loan officers and special assets.
- High school diploma or GED equivalent required.
- Minimum of six (6) months of loan operations/servicing experience required.
- Ability to communicate effectively with all internal business partners and external customers.
- Strong organizational and time management skills and the ability to perform independently in setting objectives and determining how to proceed.
- Intermediate understanding of commercial and consumer loan structures.
- Ability to research moderately complex issues.
- Working knowledge of federal and state compliance laws and regulations including a proven ability to apply these requirements to business practices and systems.