Fintech Operations Specialist (Loan Servicing)

About Petra

Petra is a fast-growing fintech startup based in Greenville, South Carolina. We've built our own software to service loans for private lenders: the firms that fund short-term loans to real estate investors buying, renovating or building property. Once a loan closes, we run the servicing on it: the money coming in, the money going out and the accounting and reporting behind both, on behalf of the lender and the investors standing behind them.

Loan servicing has been done much the same way for decades, mostly by large firms on old systems. We built Petra to do it differently: our own platform, designed around how private lenders actually work, and a team that lenders can pick up the phone to. It's working. Lenders around the country are moving their loan books to us, and we're building the business to carry a great deal more.

The Role

This is a full-time, on-site role in Greenville, working directly with the CEO. You'll learn the business quickly and deeply (the loans, the money, the lenders and the software that ties it all together) and take on real ownership as you prove yourself. You'll be given real ownership early, and the ceiling on this role is set by what you take on rather than by an org chart.

What You'll Actually Do

You'll begin in loan servicing operations, which is where everything in Petra comes together. Day to day, that means:

• Managing borrower payments, reconciliations and the bookkeeping behind every loan
• Setting up new loans on our platform and keeping the records accurate
• Answering lender and borrower questions clearly and quickly
• Noticing where our processes and software could work better, and helping to fix them

We want people who understand the whole business rather than one corner of it. You can't sell servicing you've never done, and you can't improve an operation you don't understand, so everyone starts in operations and builds out from there. Over time that could mean sales (bringing new lenders on board), operations (owning and improving how we run) or client success (looking after our lenders as their books grow). If you prove you can handle more, you'll get more.

Who We're Looking For

You're a problem solver. You're diligent with the details and you'd rather understand why a figure is what it is than take it on trust, and you're not afraid to question how something is done and build a better way of doing it.

Required

• A background in accounting, finance, economics or a similar analytical field
• Experience with financial reconciliations
• Exceptional attention to detail
• The ability to juggle several detailed pieces of work at once without dropping any
• Clear, professional written and spoken communication
• A quick learner who asks thoughtful questions rather than guessing
• Initiative: you go looking for the next thing to take on rather than waiting to be handed it
• Comfortable in a startup, where processes change and you're expected to help shape them

Helpful (But Not Required)

• Experience in loan servicing or real estate finance
• Familiarity with trust accounting or client fund management
• Experience with CRM or financial software platforms
• Experience building things with AI tools
• Client-facing or sales experience, or simply an appetite for it

Compensation & Benefits

Compensation is competitive and commensurate with experience, and it grows with the role.

• Health insurance
• Paid time off
• Parental leave
• Professional development support

How to Apply

Applying through the job board is step one, and it's the easy one. Step two is the one that counts.

Email a short note to hello@petraservicing.com, written by you (without using AI!), covering three things:

• Why you're the best person for this role
• One question you'd want answered before taking it
• One thing you really want to build or create (but haven't yet)