Lead Field Technician

Join the BAYCOM Team!

BAYCOM provides best-in-class video, voice, and data technologies that connect and protect the organizations and communities we serve. Our employees are passionate, our company is growing, and we are proud to be 100% employee-owned.

If you're looking for a culture that values teamwork, accountability, and innovation, this is the place for you. We're hiring a Lead Field Technician to help take BAYCOM's technology - and our service excellence - even further.

BAYCOM is a leading provider of mission-critical voice, mobile data, and video solutions for a wide range of industries, including manufacturing, education, transportation, construction, and utilities.

As a 100% employee-owned affiliate of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company, we're part of a portfolio of sustainable, Midwest-based businesses dedicated to growth and customer success.

We're also one of the five largest Motorola and Panasonic dealers in North America, offering unmatched technology backed by strong engineering and service teams that support every solution we deliver.

As a Lead Field Technician, you'll manage and mentor a local team of technicians while providing hands-on technical expertise in the field. You'll ensure that projects are completed efficiently, safely, and to the highest standards.

You Can Contribute and Have an Impact By:

• Managing and supporting technician performance through coaching, training, and development.

• Overseeing technician scheduling, including PTO approvals and workload balance.

• Monitoring departmental metrics to ensure goals and service levels are met.

• Providing technical consultation to the sales team - designing radio, video security, and access control systems and defining equipment and labor needs for customer quotes.

• Assisting customer service with evaluating and prioritizing incoming service calls.

• Participating in and occasionally facilitating department leadership meetings.

• Identifying, recommending, and implementing process improvements to enhance efficiency.

• Working in the field alongside your team to support service calls and project deployments.

• Promoting a culture of safety and promptly addressing any safety concerns.

• Experience leading projects and/or supervising technical teams.

• Proven ability to set clear expectations and hold team members accountable.

• Strong problem-solving and decision-making skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Excellent communication skills with both technical and non-technical audiences.

• A desire to mentor, support, and develop others.

• Medical, Dental, and Vision Insurance

• Life & Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program (EAP)

• Access to a Life Coach and Financial & Retirement Planning Coach

• 401(k) Retirement Plan & Employee Stock Ownership Plan (ESOP)

• Paid Training

• Paid Time Off and Paid Holidays

• Company-wide Events and Community Involvement

*Regular/full-time employee-owners are eligible for these benefit programs.

Our purpose is "A Lifeline in the Moments that Matter."
We represent the industry's best products and hold ourselves to the highest standards.

• Growing: One of the five largest Motorola and Panasonic dealers in North America, driving 11-15% annual growth through innovation and service excellence.

• Employee-Owned: As 100% employee-owners, we take pride in our work, value our customers' success, and invest in each other's growth.

• Award-Winning: Proud recipient of the Master Mettle Future 50 Award, Top Business in Waukesha (2017), and Wisconsin ESOP of the Year (2014).

If you're a hands-on leader who's passionate about technology, teamwork, and delivering outstanding customer experiences, apply today to join BAYCOM as a Lead Field Technician in St. Charles, IL.

BAYCOM is 100% Employee-Owned
We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.