What are the responsibilities and job description for the Front Desk Agent position at Bay Motel & Family Restaurant?
Summary
As a Front Desk Agent, you will be the first point of contact for guests, responsible for delivering outstanding customer service and ensuring a welcoming atmosphere. Your core skills in hospitality, phone etiquette, and guest services will be essential in managing check-ins and check-outs efficiently. Your relevant experience with multi-line phone systems and guest relations will further support our commitment to excellence in hospitality. Join our team and help create memorable stays for our guests.
Requirements:
- Previous experience in lodging or hospitality industry preferred.
- Strong customer service skills with the ability to handle various guest situations.
- Proficiency in bilingual or multilingual communication is a plus.
- Knowledge of front desk operations and phone etiquette.
- Ability to work flexible hours including nights and weekends.
- Excellent interpersonal and communication skills.
Qualifications
- Strong customer service skills with a focus on guest relations.
- Experience in front desk operations within a hotel or motel environment.
- Proficient in handling multi-line phone systems and data entry.
- Bilingual or multilingual capabilities preferred for effective communication.
- Excellent phone etiquette and interpersonal communication skills .
Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Perform guest check-ins and check-outs efficiently.
- Handle guest inquiries and provide excellent customer service.
- Manage reservations and ensure accurate data entry in the reservations system.
- Operate a point of sale machine. Cash handling.
- Assist with guest relations and resolve any issues or complaints promptly.
- Maintain a clean and organized front desk area.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 28 per week
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Hotel: 1 year (Required)
- Front desk: 1 year (Required)
Language:
- Spanish (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $13 - $15