IT Tech II

POSITION SUMMARY:
Under the general supervision of the IT Director, the IT Technicians oversee all tribal departments and buildings with technical and computer related assistance.

ESSENTIAL FUNCTIONS: 
1.    Will support Windows OS's, and client/server based applications, including MSOffice, and SQL applications.  
2.    Should have proven troubleshooting skills in Microsoft OS environments and VMware.
3.    The ability to identify and address basic LAN issues (i.e. installation of NICs, cabling, connectivity support, and user set-up). 
4.    Will be involved with the upgrade and migration of PCs.  
5.    Will troubleshoot/analyze PC system problems and exercise resourceful methods to resolve identified problems. 
6.    Consults with IT customers and maintains high levels of customer service. 
7.    Ensures IT business processes are up to date and meet the needs for Bay Mills departments. 
8.    Participates with the review and evaluation of equipment and software alternatives for departments/users. 
9.    Participates with the evaluation and performs analysis of applications relating to operating systems, software applications, network equipment, computer hardware, automated tools and makes recommendations.
10.    Will coordinate purchases, installation, and upgrades. 
11.    Deploys client side of software for client/server desktop application systems across the corporate wide network. 
12.    Maintains basic knowledge level of client/server application architectures. 
13.    Will be responsible for maintenance on network servers. 
14.    The ability to configure, set-up and install network operating systems.  
15.    The candidate will also be responsible for keeping accurate backups of information, and writing and maintaining procedures for the IT department. 
16.    Other duties may be assigned within the scope and complexity of the position’s essential functions.
17.    Must attend any mandatory trainings designated by the Human Resources Department and/or Department Director, including Title 31.