What are the responsibilities and job description for the Front Desk Staff position at Bay Colony Physicians?
JOB SUMMARY:
Under the supervision of the Team Lead and Practice Manager, this position supports daily front office operations in an outpatient setting. Responsibilities include scheduling patient appointments, as well as performing check-in and check-out procedures to ensure an efficient and positive patient experience. All duties are carried out in accordance with Bay Colony Physicians’ policies, procedures, and applicable regulations.
Major Duties and Responsibilities:
- Schedule: Position requires working hours of 9:00 AM to 7:00 PM, including Saturdays.
- Answer incoming phone calls and respond to patient text messages in a timely and professional manner.
- Schedule, confirm, and manage patient appointments.
- Verify patient information, including insurance eligibility and demographic details, during the check-in process.
- Perform patient check-in and check-out procedures accurately and efficiently.
- Collect and process payments, including co-pays, deductibles, and outstanding balances.
- Prepare, review, and complete all required patient forms and documentation with accuracy.
- Assist with medical record processing and requests as directed by the Practice Manager or Administrator.
- Ensure all patient accounts are verified and properly closed out at the end of each visit.
- Maintain a safe, clean, and organized work environment in compliance with clinic policies and procedures.
- Provide excellent customer service by interacting with patients, visitors, and staff in a professional, respectful, and compassionate manner.
- Meet or exceed established service and performance standards.
- Perform additional duties as assigned to support clinic operations.
Preferred Qualifications:
- Bilingual in Spanish is strongly preferred.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $13 - $15