What are the responsibilities and job description for the Front Desk Clerk position at OCEAN VILLAGE HOTEL & RESORT?
Job Summary
We are seeking an energetic and dedicated Front Desk Clerk to serve as the welcoming face of our hospitality establishment. In this vital role, you will manage guest check-ins and check-outs, provide exceptional customer service, and ensure smooth daily operations at the front desk. Your enthusiasm and professionalism will create a positive first impression, setting the tone for a memorable guest experience. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a dynamic resort or hotel environment.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Manage multi-line phone systems, answer inquiries, and direct calls with professional phone etiquette
- Handle guest requests, complaints, and concerns promptly to ensure satisfaction
- Maintain accurate records of reservations, guest information, and billing details
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and well-maintained
- Provide information about hotel amenities, local attractions, and services to enhance guest experiences
- Support night audit procedures by reconciling accounts and preparing daily reports as needed
Requirements
- Proven experience in hotel management or front desk operations within a hospitality setting
- Strong customer service skills with the ability to handle diverse guest needs in a courteous manner
- Multilingual or bilingual abilities are highly desirable to communicate effectively with international guests
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Excellent communication skills, including phone etiquette and clear interpersonal interactions
- Ability to work flexible hours, including nights, weekends, and holidays as required for hospitality environments
- Previous experience in resort or hotel guest services is a plus
Join us to be part of a vibrant team committed to delivering outstanding hospitality experiences! We value energetic individuals who thrive on creating welcoming atmospheres and building lasting guest relationships. This is more than just a job — it’s an opportunity to grow your career in the exciting world of hospitality management.
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $11 - $13