Service Coordinator

Who We Are

We are a family-owned business which was founded in 1932 and have been a KOHLER/Rehlko generator distributor for 60 years. Our vision is to Develop Powerful People to be #1 in Power. We have aligned our vision with our goal to become the go to generator systems supplier in California, Nevada, and Hawaii. As such, we are building a winning team of experts who are committed to providing total power solutions to our customers.

What We Do

Our team provides generator, air compression, and engine solutions for life’s power needs. Offering quality brands like KOHLER®/Rehlko and Doosan, our experts provide solutions for data centers, water & sewer districts, healthcare facilities, utilities, military bases, hi-rise buildings, hi-tech, bio-tech, pharmaceutical, government, airports, retail, manufacturing, casinos, and residences.

The Job:

We are looking for a Service Coordinator who embraces our core values and is excited about joining the BCEW team. Our Service Coordinators schedule our Generator Technicians’ work for a designated geographical region, acting as the glue between our customers and our technician team. Service Coordinators ensure that our customers receive excellent customer service and that our team of technicians is scheduled to their ability level.

· Schedule and dispatch technicians’ time efficiently for preventative maintenance, planned repairs, and emergency maintenance for our customers, within established response times

· Receive customer calls and emails requesting service. Prioritize and schedule service, as appropriate.

· Schedule work strategically, to make the best use of Technician skill levels and minimize drive time between jobs

· Coordinate with Accounting & Billing teams to resolve any billing issues for services provided

· Populate purchase orders for scheduled service work, to ensure parts team orders and supplies necessary parts for technicians and that accurate billing can be generated

· Write service repair quotes for customers

· Review work orders for accuracy (parts, labor, etc.) prior to scheduling

· Assist with after hours On-call dispatching on a rotating basis – covering a one week period, in rotation with other team members.

Qualifications:

· 3 years of dispatching and scheduling service technicians, or industry related or similar work experience strongly preferred

· High school diploma/GED or equivalent work experience

· Excellent internal and external customer relations skills

· High Attention to detail

· Strong Phone Skills

· Work with a sense of urgency to assess and manage service priority situations

· Responsive to customer inquiries; Excellent written and verbal communication skills

· Able to stay calm under pressure with changing priorities

· Ability to balance work load, switching between multiple tasks throughout the day

· Ability to think critically, problem solve and make effective decisions

· Ability to meet deadlines and make critical decisions in a fast-paced, dynamic environment

· Computer literate in MS Office (Word, Excel, etc.), especially experience with significant email volume

· Knowledge of generators, diesel engines and mechanical aptitude preferred

All BCEW team members are expected to embrace and demonstrate our Core Values:

· Safety First – Know it. Own it. Share it.

· Family Orientated – Demonstrate family values & embrace diversity

· Trusted – Understand the value of reputation and relationship

· Customer Focused – Keep our internal and external customers at the center of all we do

· Humble & Confident – Exhibit modesty and humility alongside confidence

· Accountable – Accept challenge and make it happen

· Always On – Support our customer’s 24/7/365 power needs

As a BCEW team member, you will enjoy a total compensation package that includes competitive pay and benefits.

§ Competitive Pay: Pay range for this role is $64,000 – $75,000, dependent upon experience; Monthly commission potential $250 - $2500.

§ Health & Wellness: medical, prescription drug, dental, vision, life, employee assistance program and pet insurance

§ Work/Life Balance: generous paid time off and holiday schedule

§ Financial Support: 401(k) savings plan, tuition reimbursement, and employee discount programs.

We are a drug free workplace; Drug and alcohol testing will be conducted as part of the post-employment offer process.

Bay City Electric Works is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law.

Job Type: Full-time

Pay: $64,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• San Leandro, CA 94577 (Preferred)

Ability to Relocate:

• San Leandro, CA 94577: Relocate before starting work (Preferred)

Work Location: In person

Salary : $64,000 - $75,000