What are the responsibilities and job description for the Transportation Service Coordinator position at BAY AREA TRANSPORTATION AUTHORITY?
Be the voice that keeps our community moving!
Do you thrive in a fast-paced environment where every call, every detail, and every decision helps people get where they need to go? BATA is looking for a Transportation Service Coordinator to serve as a key connection point between riders, drivers, and daily operations. In this role, you will help coordinate safe, accurate, and efficient transportation services while delivering friendly, professional customer support to the community.
What You’ll Do
- Receive, screen, direct and analyze telephone and radio calls.
- Provide clear, step-by-step communication to drivers to support efficient transportation service.
- Assists riders and visitors with information requests, ticket and pass purchases, and routine questions.
- Resolve customer service concerns with professionalism, knowing when to escalate more complex situations to the appropriate party.
- Maintain accurate customer service information, records, files and data systems.
- Coordinate closely with other Transportation Service Coordinators to support timely and accurate service deployment.
- Prepare reports, enter data, summarize information, and provide clerical support.
- Maintain comprehensive knowledge of transportation resources, service geography and road conditions.
- Efficiently communicating with operations, mechanics, drivers, fellow transportation service coordinators and members of the public to maintain high levels of service.
As a Transportation Service Coordinator, you will play an important role in keeping BATA’s services running smoothly. You’ll communicate with customers and drivers, manage important details, respond to changing conditions, and support the daily flow of transportation operations.