What are the responsibilities and job description for the Receptionist position at Battleground Kia?
Perform functions as described below
QualificationsEducation
High School Diploma
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Customer service skills * Excellent attention to detail * Works well in a team environment * Able to work with a diverse group of people
Physical RequirementsSurroundings
spend time indoors in air-conditioned areas.
ExpectationsGeneral Expectations
Determine management and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Work evening, weekend and holiday work hours as required.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Job Specific Functions
Answer incoming customer calls and direct to the proper departments
Ensure that all customer calls are answered timely
Scan documents and upload into the DMS system
Assist customers in getting the License plates once they are processed
The above noted job descriptions are not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time with or without notice.