Front Desk Receptionist/Intake Specialist

Role and Responsibilities
We are seeking a professional, personable, and organized Receptionist/Intake Specialist to be the first point of contact for our firm. This individual will serve as both the “face” and “filter” of the company, providing a welcoming experience for visitors while ensuring a smooth intake process for potential clients.

The ideal candidate will have a friendly, approachable personality, strong communication skills, and the ability to manage a high volume of calls and administrative tasks with accuracy and efficiency. A customer-oriented and compassionate approach is essential, particularly when assisting potential clients seeking legal representation.

Key Responsibilities:

• Greet and welcome clients and visitors; determine the nature and purpose of their visit and direct or escort them to the appropriate destination.
  
• Answer, screen, and route all incoming calls in a professional manner; take and deliver accurate messages when needed.
  
• Handle a high volume of daily calls, schedule consultations using Outlook, and manage attorney calendars effectively.
  
• Conduct intake for potential clients seeking representation, ensuring all information is accurately entered into the company’s case management system.
  
• Provide clear and compassionate explanations of the intake process and services offered.
  
• Collect, sort, distribute, and prepare mail, emails, and courier deliveries.
  
• Maintain a tidy and presentable reception area with necessary materials (forms, pens, water, etc.).
  
• Prepare outgoing correspondence and secure parcels.
  
• Monitor and order office supplies as needed.
  
• Maintain updated records and files with attention to detail.
  
• Collaborate with staff to ensure the highest level of client service and follow-through.
  
• Perform additional clerical or administrative duties as assigned (e.g., scheduling, travel arrangements).

Qualifications and Education Requirements:

• High School Diploma or equivalent.
  
• Minimum 1 year of experience in a Personal Injury law firm (preferred).
  
• Experience in reception, intake, or client-facing roles.

Preferred Skills:

• Bilingual (highly recommended).
  
• Proficient in Microsoft Office programs (Outlook, Word, Excel).
  
• Strong organizational skills with the ability to multitask.
  
• Excellent written and verbal communication.
  
• Detail-oriented and able to maintain confidentiality.
  
• Compassionate, professional, and customer service–focused.

Application Requirements:

• Resume required.
  
• References preferred.