Customer Service Representative and Claims Rep

Benefits:401(k) matchingBonus based on performancePaid time offBenefits/PerksCompetitive CompensationPaid Time Off and Vaction after 3 monthsCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers by email and phone to identify their needs, process requests, and provide clear and effective solutions. Responsibilities include responding to customer inquiries, filing claims for damaged shipments, handling accounts receivable tasks, and escalating issues when necessary. The ideal candidate is friendly, computer-savvy, detail-oriented, and able to remain calm and professional under pressure.ResponsibilitiesReceive a high volume of inbound calls and emailsIdentify the reason for the customers call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersFile claims on damaged shipmentsAccounts receivablesQualificationsHigh school diploma/GEDPrevious experience as a Customer Service Representative or in a similar role is preferredComfortable using computers and customer management softwareExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively