Customer Service Support & Logistics

Company: Battery Outfitters

Job Type: Full-Time | Hourly | Monday–Friday

Location: Golden Missouri

Pay: $17.00 an hour

Bring the energy. Build your future.

Battery Outfitters is hiring for Customer Service Support & Logistics people to assist customers over the phone, via Help Desk email, and chat. Customer service and logistics experience is a Plus but not required—we’re happy to train the right individual. Job includes processing orders, technical assistance, shipping customer orders, onboarding new customers, soliciting orders, providing tracking and replacement for damages, vetting returns and warranty claims, and responding to customer inquiries. Must be a team player and very customer oriented. Day shift.

We’re looking for positive, friendly, dependable and motivated people to assist customers over the phone and enjoy helping others resolve issues.

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• Assist customers with product issues over the phone, email or chat.
• Provide Level I technical assistance as needed.
• Process and ship customer orders.
• Onboard New customers.
• Solicit orders from new and existing customers.
• Provide tracking numbers and replacement for damages to product.
• Vet returns and warranty claims.
• Respond to all customer inquiries as needed.
• Deliver excellent service following our "I Promise" customer care model

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What We’re Looking For:
• A positive attitude and desire to help others
• Willingness to learn and grow in product knowledge and skills
• Dependability and strong work ethic
• Attention to detail and ability to follow safety guidelines
• Valid driver’s license preferred but not required
• Previous retail or customer service experience is helpful, but not necessary

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What You’ll Get:
• Hourly pay with opportunities for growth
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Employee discounts
• A supportive team environment and strong company culture

At Battery Outfitters, we’re powered by people. If you’re dependable, motivated, and ready to work with a team that values you, we’d love to hear from you.