What are the responsibilities and job description for the IT Support Representative I position at Batteries Plus?
Batteries Plus is looking for an IT Support Representative I to provide first-level technical support for hardware, software, and networking issues across the organization. In this role, you'll help troubleshoot and resolve user problems, maintain accurate documentation, and deliver exceptional service to ensure our systems-and our people-stay connected and productive.
What You'll Do
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Respond to incoming support requests via phone, email, and in person.
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Troubleshoot and resolve hardware, software, and connectivity issues.
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Install and configure computers, software, and peripheral equipment.
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Guide users through diagnostic steps and explain solutions clearly.
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Log and track issues in the ticketing system with detailed documentation.
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Escalate complex technical problems as needed per support procedures.
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Collaborate with vendors for equipment repair or replacement.
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Assist with new hardware rollouts and IT system updates.
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Maintain a strong customer service focus in every interaction.
What We're Looking For
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High school diploma or equivalent required.
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At least 1 year of IT support or customer-facing technical experience.
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Familiarity with Microsoft Office and standard hardware components.
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Basic understanding of networking and troubleshooting principles.
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Strong verbal and written communication skills.
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Ability to explain technical concepts to non-technical users.
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Detail-oriented with strong problem-solving and multitasking skills.
Why Batteries Plus
Join a company that powers people's lives every day. Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.
Apply Today
Bring your technical know-how and customer service skills to Batteries Plus. Help keep our technology running-and our teams connected-one ticket, one solution, and one satisfied user at a time.
EEOC Statement
Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.