What are the responsibilities and job description for the IT Engineering Practice and Delivery Leader position at Superior Support Resources, Inc.?
Description
Join a 30-year-established MSP where you will lead project delivery, strengthen engineering execution, and help scale a high-performing technical team supporting organizations across Wisconsin.
About SSR Total IT
SSR Total IT is a leading Managed Service Provider (MSP) in the Milwaukee metro area, supporting more than 170 small and mid-sized businesses, 3,000 end users, and 2,000 systems across cloud, infrastructure, cybersecurity, and ongoing IT services.
Our organization operates through five core divisions: Procurement, Operational Excellence (OpEx), Managed Services, Applications & Analytics, and Infrastructure & Security Engineering. With a team of 40 U.S.-based professionals and a global network of technical experts, we help organizations modernize, operate securely, and scale their technology environments.
Our culture is guided by our core values: Client Driven, Elevate Others, Do the Right Thing, Thirst for Knowledge, and Professionalism.
Job Summary
SSR Total IT is seeking an experienced Engineering Practice & Delivery Leader to oversee project delivery, engineering standards, and resource planning within our Infrastructure & Security Engineering division.
This role is responsible for ensuring successful execution of infrastructure, onboarding, and security projects while providing leadership over scheduling, capacity planning, technical standards, and team development. The position is ideal for a former systems or infrastructure engineer who has moved into delivery, project, or technical leadership within an MSP or consulting environment.
You will play a key role in improving delivery consistency, supporting engineering staff, and ensuring client environments are implemented according to SSR standards.
Key Responsibilities
- Lead delivery of infrastructure, onboarding, and security projects across multiple clients
- Manage project scope, timelines, resources, and execution quality
- Oversee engineering scheduling, workload planning, and capacity management
- Maintain and enforce engineering standards, documentation, and best practices
- Coordinate project handoffs between Sales, Engineering, CSMs, vendors, and clients
- Monitor project profitability, utilization, and delivery performance
- Support employee development, mentoring, and technical growth within Engineering
- Act as a senior technical planning resource and escalation point when needed
- Drive continuous improvement in delivery processes, quality, and operational efficiency
Requirements
Required
- 7 years of IT experience with a strong infrastructure or systems engineering background
- 3 years leading technical projects, delivery efforts, or engineering teams
- Experience working in an MSP, consulting, or multi-client IT environment
- Strong knowledge of infrastructure, networking, cloud platforms, and security fundamentals
- Ability to manage multiple concurrent projects in a fast-paced environment
- Strong communication, leadership, and organizational skills
Preferred
- Experience managing project delivery or engineering teams in an MSP
- Familiarity with Azure, virtualization, networking, and security frameworks
- Experience with project planning, resourcing, and capacity management
- Certifications such as PMP, Azure, VMware, Cisco, or similar
Typical Projects & Environments
- Server and infrastructure deployments
- Cloud migrations and Azure environments
- Network and firewall implementations
- Client onboarding and environment standardization
- Security and compliance initiatives
- Multi-client project delivery in an MSP environment
How This Role Fits Within Our Team
Help Desk - NOC - Field Engineers - Senior Engineers - Practice & Delivery Leader
This role focuses on project delivery, engineering standards, and team execution, allowing engineers to focus on technical work while ensuring projects are planned, staffed, and delivered successfully.
What Our Team Enjoys
- Career growth and leadership opportunities
- A collaborative, supportive culture with engaged leadership
- Work-life balance and flexibility
- A meaningful voice in how projects and teams operate
Benefits
- 401(k) Profit Share Quarterly Bonus Program (SSR Share)
- Health, Dental, Vision, Life & Disability Insurance
- Paid Time Off & Holidays
- Training & Professional Development