Medical Office Specialist- Orthopedic Clinic

Administrative Clinic Coordinator / Medical Office Specialist

Be the Friendly Face and Organizational Backbone of Patient Care

What We’re Looking For:

Prior experience with billing, scheduling, patient registration, and general office responsibilities in a clinic or healthcare setting. Strong customer service skills with the ability to communicate professionally with patients, visitors, providers, and staff. High School Diploma or GED preferred; post-high school vocational or specialized training encouraged. Minimum typing speed of 45 WPM and proficiency with data entry and computer systems. Knowledge of medical billing processes, insurance verification, appointment scheduling, and medical records management. Strong attention to detail, accuracy, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

A comprehensive benefits program for you and your family. Professional development and support. Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program. We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state. Check out our employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do:

Perform administrative, scheduling, billing, and clerical duties that support efficient clinic operations and enhance the patient experience.

Greet patients and visitors courteously while providing exceptional customer service. Answer and route telephone calls according to clinic procedures. Schedule and coordinate patient appointments using electronic scheduling systems. Coordinate patient transportation needs and communicate special patient requirements to appropriate staff. Verify insurance coverage and collaborate with patients, insurance carriers, and business office personnel regarding insurance and billing matters. Accurately enter patient charges and billing information on the day services are provided. Process insurance claims electronically and maintain accurate account balances through documentation and adjustments. Prepare, organize, maintain, copy, fax, file, and distribute patient records and related documentation according to established procedures. Forward discharged patient charts and records appropriately while ensuring confidentiality and compliance requirements are met. Review patient billing records and charge summaries to identify discrepancies and initiate corrective actions, including rebilling requests. Complete rebilling requests within established timelines and maintain accurate rebilling documentation. Monitor outstanding accounts, evaluate account information, and initiate follow-up actions to support timely collections. Prepare production reports and maintain required records, reports, and files. Support day-to-day clinic operations by performing additional duties as assigned.

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.

Full-Time