Sauna & Steam Customer Support Specialist

Are you a hands-on problem solver with real-world mechanical or construction-related experience? Bathing Brands — a national leader in the distribution, installation, and maintenance of steam and sauna bathing environments — is seeking a Sauna & Steam Customer Support Specialist to support our residential and commercial clients.

This role is ideal for someone who enjoys working with their hands, understands how things are built, and can talk through technical solutions over the phone and email. This is not an IT or computer support position. Instead, it involves understanding how sauna and steam equipment functions, how it’s installed, and how to help customers troubleshoot and complete projects.

We don’t expect candidates to come in as sauna or steam experts — we’ll train you. What we do need is someone who is mechanically minded, curious, patient, and eager to learn a niche, fast-growing trade.

What You’ll Do

• Provide phone and email support for homeowners, contractors, and commercial clients
• Troubleshoot sauna and steam equipment, installation conditions, and site-specific challenges
• Guide users step-by-step through technical solutions
• Learn how our products are wired, assembled, plumbed, and installed
• Collaborate with internal technical experts to resolve complex issues
• Contribute to maintaining our strong brand reputation for service and expertise

Who This Role Is For

This position is perfect for individuals with experience or interest in areas such as:

• Carpentry
• Plumbing
• Electrical
• HVAC
• General construction
• Equipment repair/installation
• Technical field service

If your background is in IT support, networking, or software troubleshooting, this role will not align with your experience. This is a trade- and equipment-focused technical role involving physical systems, not computer systems.

What You Bring

• Excellent customer service and communication skills
• Mechanical aptitude or hands-on technical experience
• Ability to learn and understand how physical systems work (heat, water, wiring, installation environments, etc.)
• Strong problem-solving abilities
• Ability to stay organized and manage tasks in a fast-paced environment
• Solid computer skills for documentation and communication (Microsoft Office)

Why Join Us?

• Work in a booming niche industry with huge growth opportunities
• Receive hands-on training from long-tenured industry experts
• Be part of a collaborative, supportive team
• Gain skills in a specialized trade that few people have
• Build a long-term career in a stable, growing company

Benefits: 

When you join Bathing Brands, not only do you get to work with some great folks, but you’ll enjoy comprehensive benefits, too. 

• In-office work is required for this position, however a remote hybrid schedule is possible
• A caring company culture with a casual, yet professional, work environment
• PTO, holidays, and an annual paid community day to spend with a charity of your choice
• Company-subsidized Blue Cross Blue Shield health insurance plans are available along with dental, vision, short/long-term disability, and company-paid group AD&D life insurance 
• Employee Assistance Program (EAP)
• Referral Program
• 401(k) Retirement Plan with annual company matching funds
• Profit Sharing Program with bi-annual payouts

We are proud to celebrate over 55 years of service to the bathing industry! Bathing Brands is uniquely comprised of technicians, designers, educators, and bathing specialists unified by a desire to advance steam and sauna for residences and health & wellness facilities. We are an Equal Opportunity Employer.