What are the responsibilities and job description for the Operations Manager - Must have kitchen/bath remodeling experience position at Bath Planet?
Operations Manager – Bath & Kitchen Remodeling
đź“Ť Jacksonville, FL & Surrounding Areas
Bath Planet of Jacksonville is a trusted, locally operated remodeling company known for delivering stylish, low-maintenance, and cost-effective bath, kitchen, roofing, siding, and window solutions to homeowners, commercial clients, and customers with accessibility needs. Backed by years of experience and a commitment to excellence, we’ve earned an exceptional reputation for quality craftsmanship in acrylic bath and shower systems—and we bring that same standard to every project we complete.
About the Role
We’re seeking an experienced Operations Manager with a strong background in home renovation, kitchen and bath remodeling, plumbing, and general contracting. This is a full-time, management-focused position where you’ll lead installation crews, oversee day-to-day operations, and ensure every project is completed to the highest standards of quality and customer satisfaction. You will report to our office in Orange Park, FL.
You’ll work closely with our Project Coordinators to manage job scheduling, oversee installations, handle customer escalations, and provide on-the-job training and support. Hands-on installation experience is required, as you may occasionally assist crews in the field.
Key Responsibilities
Lead and manage installation crews, ensuring projects are completed on time and to company quality standards
Conduct morning startups, assign daily tasks, and monitor crew performance
Check in on active jobs throughout the day to ensure progress, quality, and customer satisfaction
Handle customer escalations professionally, mitigating issues and ensuring a positive resolution
Oversee installation scheduling, job completion verification, and quality assurance
Support installers in the field with technical issues or complex installations
Provide on-the-job training and ongoing coaching to installers
Collaborate with Project Coordinators to ensure seamless project execution
Manage warehouse inventory, materials, and vendor relationships
Ensure compliance with permitting, documentation, and CRM requirements
Track job costs, analyze service trends, and implement process improvements
Participate in hiring, onboarding, and training of installation staff
What We’re Looking For
5 years of experience in home renovation, kitchen and bath remodeling, or a related trade
Strong plumbing knowledge and ability to support plumbing-related installations
Background in the general contractor space
Proven leadership and team management experience
Hands-on installation experience (able to assist crews when needed)
Excellent customer service and problem-solving skills
Ability to manage multiple projects and priorities effectively
Valid driver’s license and clean driving record
Compensation & Benefits
Annual base salary: $75,000–$85,000 (based on experience)
Performance bonuses based on individual and team results
Company vehicle and gas reimbursement
Supportive, professional work environment with opportunities for growth
Join Us!
If you’re an experienced renovation professional ready to take the next step into a leadership role—driving quality, efficiency, and customer satisfaction—we want to hear from you!
Apply today to become a key part of the Bath Planet of Jacksonville team.
Salary : $75,000 - $85,000