What are the responsibilities and job description for the Installation & Service Manager position at Bath Planet?
INSTALLATION & SERVICE MANAGER (OPERATIONS LEADER)
The Opportunity
We are scaling-quickly and we're looking for a High-Level Operator to take full ownership of our installation and service division.
This is not a maintenance role. This is a Performance-Driven Leadership Position where you are accountable for results.
We have strong demand and a consistent flow of jobs. What we need is someone who can execute, lead and optimize the field operation at a high level.
What You'll Own
Full oversight of installation crews and service technicians
Job flow execution-from post-sale to completion
Scheduling, materials coordination, and job readiness
Quality control systems and install standards
Customer experience and issue resolution
Hiring, training, and upgrading the install team.
Driving performance across speed, quality and efficiency
Who This Is For
Proven leader in construction, remodeling or home services
Someone who thrives in a results-driven environment
Strong operator who can manage people, processes, and pressure
Takes ownership and solves problems without excuses
Wants to run and improve a department, not just maintain one
Who this is NOT For (Read Cafefully)
Do NOT apply if:
You need constant supervision or direction
Your struggle to manage multiple crews and deadlines
You avoid accountability or difficult conversations
You tolerate poor quality or inconsistent performance
You blame others instead of fixing problems
This role is high ownership, urgency, and execution under pressure.
KPI-Based Compensation Structure
This is a performance-based role. Your compensation is directly tied to the results you produce.
Base Salary: $70,000 - $90,000
Performance Bonuses: $20,000 - $40,000
Bonus structure tied to key metrics, including:
Job completion timelines
Install quality / callback rate
Crew productivity
Customer satisfaction
Gross Profit Protection (reduce costly mistakes)
High performers will be well above six figures.
What Success Looks Like
Jobs completed on time, clean, and at a high standard
Minimal callbacks and Strong Customer Satisfaction
Crews are accountable, efficient and improving
An operation that runs smooth, fast, and predictable
Final Word
We're not looking for someone to "manage jobs."
We're looking for someone who owns outcomes and gets results.
If you're that person, apply.
Who this is NOT For (Read Cafefully)
Do NOT apply if:
You need constant supervision or direction
Your struggle to manage multiple crews and deadlines
You avoid accountability or difficult conversations
You tolerate poor quality or inconsistent performance
You blame others instead of fixing problems
This role is high ownership, urgency, and execution under pressure.
KPI-Based Compensation Structure
This is a performance-based role. Your compensation is directly tied to the results you produce.
Base Salary: $70,000 - $90,000
Performance Bonuses: $20,000 - $40,000
Bonus structure tied to key metrics, including:
Job completion timelines
Install quality / callback rate
Crew productivity
Customer satisfaction
Gross Profit Protection (reduce costly mistakes)
High performers will be well above six figures.
What Success Looks Like
Jobs completed on time, clean, and at a high standard
Minimal callbacks and Strong Customer Satisfaction
Crews are accountable, efficient and improving
An operation that runs smooth, fast, and predictable
Final Word
We're not looking for someone to "manage jobs."
We're looking for someone who owns outcomes and gets results.
If you're that person, apply.
Salary : $70,000 - $90,000