What are the responsibilities and job description for the Customer Care Specialist position at Bath Planet?
Customer Care Specialist – Full Time
Are you a professional, articulate, and dependable individual with strong communication and computer skills? Do you thrive on providing outstanding customer service and helping people find solutions that improve their homes?
If so, we’d love to hear from you!
Thompson Bath, a well-established, family-owned home improvement company specializing in bathroom remodeling, is seeking a Customer Care Specialist to join our dedicated team. As a proud vendor partner of Home Depot and exclusive partner of BathPlanet, we are passionate about delivering exceptional service and transformative results to our customers.
Key Responsibilities:
- Answer inbound calls and assist customers with appointment scheduling and service inquiries
- Make outbound follow-up calls to existing and potential clients
- Accurately navigate and update customer information within our scheduling CRM
- Assist with internal scheduling for inspections and permitting processes (training provided)
- Provide professional, friendly, and knowledgeable communication in all customer interactions
- Represent Thompson Bath’s values and mission with every call and client interaction
Qualifications:
- Prior experience in a customer service or call center environment (home improvement industry a plus)
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency and comfort using scheduling software or CRMs
- Ability to multitask, stay organized, and handle a dynamic workflow
- Willingness to learn permitting and inspection processes
- Dependable, punctual, and looking for long-term full-time employment
Position Details:
- Full-time: Monday–Friday
- Major holidays off
- Flexible vacation schedule
- Competitive pay (discussed during interview)
- Growth opportunities within a trusted and reputable company
At Thompson Bath, we believe in making remodeling simple and stress-free—for both our customers and our team. If you're ready to be part of a company that values integrity, quality, and personal connection, we encourage you to apply.
To Apply:
Please submit your resume for consideration. We look forward to hearing from you!
Are you a professional, articulate, and dependable individual with strong communication and computer skills? Do you thrive on providing outstanding customer service and helping people find solutions that improve their homes?
If so, we’d love to hear from you!
Thompson Bath, a well-established, family-owned home improvement company specializing in bathroom remodeling, is seeking a Customer Care Specialist to join our dedicated team. As a proud vendor partner of Home Depot and exclusive partner of BathPlanet, we are passionate about delivering exceptional service and transformative results to our customers.
Key Responsibilities:
- Answer inbound calls and assist customers with appointment scheduling and service inquiries
- Make outbound follow-up calls to existing and potential clients
- Accurately navigate and update customer information within our scheduling CRM
- Assist with internal scheduling for inspections and permitting processes (training provided)
- Provide professional, friendly, and knowledgeable communication in all customer interactions
- Represent Thompson Bath’s values and mission with every call and client interaction
Qualifications:
- Prior experience in a customer service or call center environment (home improvement industry a plus)
- Excellent phone etiquette and verbal communication skills
- Strong computer proficiency and comfort using scheduling software or CRMs
- Ability to multitask, stay organized, and handle a dynamic workflow
- Willingness to learn permitting and inspection processes
- Dependable, punctual, and looking for long-term full-time employment
Position Details:
- Full-time: Monday–Friday
- Major holidays off
- Flexible vacation schedule
- Competitive pay (discussed during interview)
- Growth opportunities within a trusted and reputable company
At Thompson Bath, we believe in making remodeling simple and stress-free—for both our customers and our team. If you're ready to be part of a company that values integrity, quality, and personal connection, we encourage you to apply.
To Apply:
Please submit your resume for consideration. We look forward to hearing from you!
