What are the responsibilities and job description for the Technology Support Specialist position at Batesville Community School Corp?
Primary Functions: All duties and responsibilities associated with a Technology Support Specialist position.
Qualifications: High school diploma is required
Excellent communication and organization skills
Ability to handle multiple projects at a time
Reports To: Director of Student Learning and Technology
Salary: Salary determined by classified pay scale and prior experience(s)
Days and Hours: 12 Months. 7:30 a.m.-4:00 p.m., Monday-Friday
Responsibilities:
- Serve as the first point of contact for staff and students needing technology assistance through the helpdesk, phone calls, and ticket system.
- Help users resolve common issues such as password resets, account access problems, browser issues, printing, and basic Wi-Fi connectivity.
- Troubleshoot technology problems, determine whether issues are software or hardware related, and route hardware repairs to the appropriate technician.
- Create, update, and manage support tickets while keeping users informed of progress and next steps.
- Assist with account management, onboarding questions, testing support, and maintaining documentation for common technology issues and solutions.