Specialist, Network Infrastructure (9896)

BASIC FUNCTION & RESPONSIBILITY: Support the Administrator of IT Infrastructure and Security in the design, implementation, and administration of LAN and WAN systems, including equipment procurement, network design, network documentation, equipment installation and maintenance, and network security and management. Incumbent performs professional and technical work associated with production Enterprise-Wide Area Network for the Bastrop ISD.

QUALIFICATIONS:

Education/Certification:

• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work experience
• CCNA, Network , MCP, Panduit, CCNP Enterprise, or CCIE Enterprise Infrastructure certifications preferred

Special Knowledge/Skills/Abilities:

• Knowledge of various types of network facilities; personal computer hardware and software, network operating systems and security software, and performance monitoring and capacity management tools
• Knowledge of structured cabling systems
• Knowledge and experience with various client Operating Systems and command line tools
• Ability to recognize, analyze, and resolve WANL/LAN problems
• Ability to work independently or as a team
• Ability to work under pressure in a fast-paced environment
• Ability to understand and execute written and verbal instructions
• Ability to communicate effectively both verbally and in writing
• Ability to organize and schedule workload and be available for on call rotation
• Ability to work in the evenings and on weekends when necessary
• Ability to provide quality service to the customers’ satisfaction
• Self-motivated

Experience:

• Three (3) to five (5) years of related experience
• Experience with trouble-shooting Cisco network products using the Cisco Internetworking Operating System is required

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Support of Administrative, Fiscal and/or Facilities Functions:

• Large Enterprise WAN/LAN design and installation; Research and propose LAN/WAN standards and procedures that support District policies.
• 24/7 support and maintenance of all wide area network equipment, including all network connections.
• Install and test network hardware and software, perform routine maintenance, and apply vendor updates to software.
• Install, configure, and maintain network access control (NAC) services.
• Configure, manage, and support the battery backup strategies to ensure proper uptime and reliability for all networking equipment.
• Configure, manage, and support DHCP and DNS systems and services.
• Monitor, analyze, and report on network utilization and availability.
• Manage network performance through fine-tuning and capacity planning activities to enhance the performance of LAN/WAN resources; Recommend enhancements to network facilities.
• Perform routine backup and archives of network configurations; Test network back-up procedures.
• Maintain organized documentation of the network environment and diagrams.
• Troubleshoot infrastructure issues; Support the efforts of the HelpDesk and field service teams; Collaborate with field technicians and HelpDesk to ensure that all endpoints are able to connect and operate effectively.
• Assist in the maintenance and management of antivirus solution to ensure the security of all infrastructure devices.
• Assist in the maintenance and management of email filter and threat protection services.
• Configure, manage, support the district’s video surveillance system equipment and related hardware and software.
• Coordinate communications and security closet clean-up, switch port optimization, and survey work as needed.
• Support the Systems Support Technician II with any necessary physical installs and terminations of copper and fiber structured cable distribution systems.
• Handle multiple projects with rapidly changing priorities and deadlines.
• Troubleshoot problems reported by users; Analyze and isolate issues; Consult with management and vendors to resolve issues in a timely manner.
• Document all work performed and keep accurate inventory records.
• Respond to after-hours emergencies as needed.

Organization Improvement:

• Work collaboratively to improve programs.

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance.

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate.
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
• Perform other duties as assigned.

SUPERVISION EXERCISED: None

MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:

• Tools/Equipment Used: Frequent use of small hand tools, electronic test equipment, personal computers, and peripherals
• Posture: Prolonged sitting; climbing, stooping, bending, and kneeling
• Motion: Repetitive hand motions; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders
• Lifting: Lift up to 50 lbs. occasionally
• Environment: Work is normally performed in both indoor and outdoor environments; work involves frequent exposure to mechanical and electrical hazards; frequent district wide travel; occasional prolonged irregular hours; may be required to be on call 24 hours a day; work involves working in high, precarious places and in outside weather conditions with frequent exposure to wet and/or humid conditions
• Mental Demands: Maintain emotional control under stress; work with frequent interruptions