What are the responsibilities and job description for the EMS Supervisor position at Bastrop County Emergency Medical Services District...?
The EMS Supervisor provides leadership and oversight for operational and clinical services within the Emergency Medical Services (EMS) system. This role ensures that operational practices and patient care meet the organizations standards of safety, quality, and compliance, supports continuous improvement initiatives, and serves as a resource for field personnel. The EMS Supervisor works closely with organization’s leaders including the Director of Operations, Director of Clinical Services, and Medical Director to implement protocols, monitor performance, and maintain operational readiness.
Essential Functions
The following duties are intended to serve as a representative summary of the primary duties and responsibilities of the position. The incumbent may not be required to perform all duties listed and may be required to perform additional duties not included in this description.
The desired candidate will have a demonstrated history in emergency medical services in a clinically current, primary 911 system with a broad variety of clinical situations. Specific attributes include, but are not limited to:
Operational Support
- Collaborate with Clinical Services and Communications divisions to align clinical and operational priorities seamlessly.
- Participate in planning and coordination for disaster response, special events, and large-scale incidents.
- Serve as a member of the EMS command staff during major emergencies or disaster activations.
- Respond alongside field personnel to oversee operations and ensure high-quality clinical care.
- Troubleshoot and resolve issues related to vehicles, equipment, and supplies to minimize service interruptions.
- Observe on-scene practices and reinforce compliance with safety policies and patient care protocols.
- Establish incident command and manage complex scenes or multi-casualty incidents, including resource allocation, air-medical coordination, and mutual aid requests.
- Receive, document, and manage customer complaints professionally and promptly.
- Support communications center staff with resource deployment to optimize emergency response and address operational concerns.
- Document and thoroughly investigate all incidents involving injuries, equipment or vehicle damage, or loss of District property.
Clinical Oversight
- Monitor and evaluate the clinical performance of EMS personnel to ensure adherence to established protocols and standards of care.
- Provide medical guidance as needed.
- Assist in developing, reviewing, and updating clinical protocols in collaboration with the Medical Director and the Director of Clinical Operations.
- Respond to high-acuity or complex calls to support field crews and ensure optimal patient outcomes.
Quality Improvement
- Aid in supervision of Field Training Officers and Designated Medical Officers.
- Contribute input and provide feedback related to personnel performance during training and performance evaluations.
- Implement and manage activities related to continuous Performance Improvement (PI).
- Provide feedback to the Director of Performance Improvement and Data Analytics regarding PI activities.
- Conduct case reviews, identify trends, and recommend corrective actions.
- Ensure compliance with Texas DSHS regulations, regional trauma system guidelines, and agency policies.
Training and Development
- Coordinate clinical education programs, including initial and ongoing training for EMS personnel.
- Mentor and coach staff to promote professional growth and clinical excellence.
- Assist with certification and continuing education requirements for EMS providers.
Administrative Duties
- Maintain accurate documentation of complaints, personnel actions, PI activities, coaching sessions, and training records.
- Assist in recruitment, selection, and onboarding of clinical and other personnel.
- Represent the agency in interagency meetings, regional committees, and professional forums.
Minimum Qualifications/ Requirements
Required
- High school diploma or GED
- Current Texas Paramedic certification/licensure
- Current valid Class C State of Texas driver license
- Three (3) years of experience as a paramedic in emergency medical services in a primary 911 role or equivalent patient care delivery in an emergency department or other critical care setting.
- Must be able to complete Bastrop ESD #3 provisional credentialing within 2 weeks of employment and full clinical credentialing within 3 months of employment.
Preference may be given to the following qualifications/experience
- Completion of a two (2) or four (4) year degree program in emergency medical services, emergency management administration, or industry related field.
- Previous EMS supervisory, FTO, or training program experience.
- Documentation of formal leadership training such as evaluating performance, coaching, mentorship, etc.
- Previous experience in mobile integrated health or other low acuity patient management program.
- Previous specialty operations, emergency management deployment or tactical medical programs experience.
- More than six years of experience in emergency medical services in a primary 911, nursing, or in a related field.
- Critical care certification (i.e. FPC, CCPC, CFRN) or equivalent critical care experience.
- Registered Nurse with critical care or emergency room experience
- Nationally recognized cardiac, trauma or medical life support certification, or equivalent local credential(s)
- NIMS 100, 200, 300, 400, 700, 800
The position requires proficiency in:
- Business English, spelling, punctuation and mathematics.
- Ability to supervise subordinate personnel.
- Medical recordkeeping.
- Preparation of reports.
- Effective written and oral communication.
- Ability to operate radio communications equipment.
- Ability to operate highly technical medical equipment.