What are the responsibilities and job description for the Residential Generator Service Technician position at Bassett Services?
Generator Service Technician
Location: Plainfield, IN (Indianapolis and Surrounding Areas)
What Bassett Offers
Bassett Services is looking for an experienced Generator Service Technician with Generac and/or Kohler certification (not required) to join our service team. If you enjoy diagnosing problems, solving complex equipment issues, and helping customers keep their backup power systems operating when they need them most, we'd like to talk with you.
This role is ideal for a technician who thrives in the field, enjoys troubleshooting electrical and mechanical systems, and takes pride in delivering exceptional customer service.
What You'll Do
At Bassett, our Generator Service Technicians are trusted problem-solvers who keep homes, businesses, and critical facilities powered and protected. If you're a highly skilled technician who enjoys troubleshooting, emergency response, and building strong customer relationships, we want to hear from you.
Location: Plainfield, IN (Indianapolis and Surrounding Areas)
What Bassett Offers
- Competitive pay based on experience and certifications
- Company-provided service vehicle
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Ongoing manufacturer training and certification support
- Career growth opportunities with a growing service organization
- Stable, year-round work
- Company-provided tools and technology to support field service operations
- Opportunity to work independently while making a direct impact for customers
Bassett Services is looking for an experienced Generator Service Technician with Generac and/or Kohler certification (not required) to join our service team. If you enjoy diagnosing problems, solving complex equipment issues, and helping customers keep their backup power systems operating when they need them most, we'd like to talk with you.
This role is ideal for a technician who thrives in the field, enjoys troubleshooting electrical and mechanical systems, and takes pride in delivering exceptional customer service.
What You'll Do
- Diagnose and repair residential generator systems.
- Troubleshoot electrical, mechanical, fuel, and control system issues.
- Respond to emergency service calls and restore critical backup power systems.
- Perform preventative maintenance, inspections, and operational testing.
- Service generators, transfer switches, engines, batteries, and related equipment.
- Communicate findings and recommendations directly with customers.
- Complete service documentation and maintain accurate work records.
- Represent Korte professionally while delivering outstanding customer service.
- Preferred, not required, Generac and/or Kohler Generator Certification.
- 3 years of generator service, maintenance, and repair experience.
- Strong diagnostic and troubleshooting skills.
- Experience working with diesel, natural gas, and propane generators.
- Ability to read electrical schematics and technical manuals.
- Excellent customer service and communication skills.
- Valid driver's license and clean driving record.
- Ability to work independently and participate in an on-call rotation as needed.
- Journeyman Electrician license or electrical service background.
- Experience with commercial and industrial generators.
- Additional certifications from Generac, Kohler, Cummins, CAT, or similar manufacturers.
- Experience with generator monitoring and control systems.
- Ability to lift up to 75 pounds.
- Ability to work indoors and outdoors in varying weather conditions.
- Frequent standing, bending, kneeling, and climbing.
- Ability to travel locally to customer locations.
At Bassett, our Generator Service Technicians are trusted problem-solvers who keep homes, businesses, and critical facilities powered and protected. If you're a highly skilled technician who enjoys troubleshooting, emergency response, and building strong customer relationships, we want to hear from you.