What are the responsibilities and job description for the Ecommerce Account Specialist position at Bassett Mirror?
E-Commerce Operations & Merchandising Specialist
Primary Function
Support the execution, maintenance, accuracy, and operational coordination of e-commerce and marketplace activities across digital sales channels. Ensure product data, merchandising readiness, promotional execution, catalog maintenance, and onboarding coordination are completed accurately and on schedule to support growth initiatives and operational efficiency.
Core Ownership Areas
Catalog & Product Setup Coordination
Product setup and catalog entry coordination
SKU onboarding and rollout support
Product attribute population and maintenance
Catalog organization and completeness tracking
Coordination of launch readiness across channels
Customer-specific assortment preparation and maintenance
Marketplace & Channel Operations
Marketplace listing maintenance and updates
Pricing and promotional implementation support
Feed review and issue identification
Inventory visibility and merchandising checks
Channel compliance and formatting coordination
Support onboarding and rollout of new marketplace accounts
Merchandising & Content Coordination
Ensure asset and content completeness prior to launches
Coordinate implementation of approved merchandising updates
Monitor assortment presentation consistency across channels
Support category refreshes and assortment optimization initiatives
Coordinate product grouping and collection execution
Promotional & Campaign Execution
Coordinate promotional setup and implementation timelines
Assist with promotional validation and QA checks
Support execution of approved seasonal and campaign updates
Monitor launch completion and identify missing or incomplete elements
Coordinate follow-up corrections or adjustments as needed
New Account & Channel Onboarding Support
Coordinate onboarding task timelines for new marketplace and account launches
Track onboarding requirements, deliverables, and asset readiness
Coordinate product setup, merchandising, and catalog completion for launches
Assist with gathering required customer documentation and setup materials
Monitor onboarding progress and escalate missing items or blockers
Support launch readiness validation across pricing, assets, merchandising, and catalog setup
Coordinate post-launch cleanup items and follow-up tasks
Preferred Qualifications
Associate's or Bachelor's degree in Business, Marketing, Ecommerce, Merchandising, Communications, or related field preferred
2 years of experience in ecommerce, digital merchandising, marketplace operations, product data management, or related fields
Strong attention to detail and ability to manage multiple projects simultaneously
Experience working with product catalogs, SKU management, product information, or content management systems
Proficiency in Microsoft Excel and data organization
Experience with ecommerce platforms, marketplaces, PIM systems, ERP systems, or product data feeds preferred
Strong organizational, communication, and follow-up skills
Ability to identify issues, troubleshoot, and coordinate solutions across multiple teams
Self-motivated with the ability to work independently while managing deadlines
Experience in home furnishings, consumer products, retail, or ecommerce environments preferred
What Success Looks Like
Product launches are completed accurately and on schedule
Catalogs remain organized, complete, and up to date across channels
Promotions and merchandising updates are implemented with minimal errors
New marketplace and customer onboarding projects stay on track
Product data, pricing, and content issues are identified and resolved proactively
Cross-functional teams have confidence in execution, accuracy, and follow-through
About Bassett Mirror
Bassett Mirror Company is a leading home furnishings manufacturer with more than 100 years of history serving furniture retailers, interior designers, ecommerce partners, and marketplaces across North America.
Our product assortment includes furniture, lighting, mirrors, wall décor, and home accents designed to help customers create beautiful spaces. We combine a rich heritage with a forward-thinking approach to product development, digital commerce, and customer experience.
As we continue to expand our ecommerce and marketplace business, we are investing in the systems, processes, and people needed to support scalable growth across digital channels.