Senior Customer Success Manager

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improveMiles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changesCustomer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective successWe're Looking ForA self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.In this job, you will:Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewalsPartner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patientsManage all current customer dataAnalyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholdersDeliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platformFinding comfort in working in a fast-paced startup environmentBelieving no task is too small and no task is too tallRequirements7 years of experience in Customer Success, Client Services, or Customer Success at a SaaS organizationExperience in e-commerceExperience with large- to enterprise-sized customer book of businessCreative problem solver with a determination to succeedIndependent and motivated, with the wisdom to seek help where neededAn entrepreneurHighly articulate, ability to communicate effectively both when speaking and writingHighly organized, with the ability to juggle multiple projects in a fast-paced environmentComfortable collaborating with different teams (product, sales, marketing, etc.)

Salary : $65,000 - $80,000