Bilingual Receptionist/Appointment Scheduler

Job Summary
We are seeking a highly organized and detail-oriented, Bilingual Appointment Coordinator to join our healthcare team. The ideal candidate will manage patient scheduling, coordinate appointments, and support medical administrative functions within a busy clinic environment. This role requires excellent communication skills, proficiency in electronic health record (EHR) systems, and a strong understanding of medical terminology and billing processes. Bilingual abilities and prior clinic experience are highly valued to ensure seamless patient service and efficient office operations.

Duties

• Schedule patient appointments accurately using EMR systems such as ModMed.
• Verify insurance coverage and perform insurance verification procedures to facilitate billing processes.
• Review and update patient medical records, ensuring compliance with HIPAA regulations and health information management standards.
• Assist with medical billing and coding tasks, including CPT and ICD coding (ICD-9, ICD-10), to support accurate documentation review and claims processing.
• Manage front desk responsibilities including answering multi-line phones, greeting patients, and providing exceptional patient service with professional phone etiquette.
• Maintain organized filing systems for medical records, documentation review, and office paperwork.
• Support clinic operations by managing appointment rescheduling, cancellations, and follow-up communications.
• Assist with intake procedures for new patients and ensure accurate data entry using computer skills such as typing and Microsoft Office applications.
• Provide administrative support related to care plans, medical office management, and office management tasks to ensure smooth clinic workflow.

Requirements

• Proven experience in a medical office setting or healthcare environment with familiarity in medical administrative support or front desk roles.
• Knowledge of EMR/EHR systems including ModMed.
• Strong understanding of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), insurance verification processes, and health information management standards including HIPAA compliance.
• Experience with dental terminology is a plus for dental clinic environments.
• Excellent communication skills with professional phone etiquette; bilingual abilities are highly desirable.
• Proficiency in computer skills such as typing (including 10-key typing), Microsoft Office Suite (Word, Excel), filing systems, and multi-line phone systems.
• Prior clinic experience or healthcare administrative experience is preferred; familiarity with hospital or dental office operations is advantageous.
• Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and patient scheduling.
• Strong organizational skills coupled with a customer service-oriented approach to support both patients and staff effectively. This role offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care through efficient administrative support and clinical coordination.

Pay: $15.00 - $20.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $20