What are the responsibilities and job description for the Copy Of BDC Representative position at Basil Family Dealerships?
Basil Mitsubishi is part of the Basil Family Dealerships—Western New York’s largest and most respected auto group. Known for exceptional customer service, a supportive team culture, and strong leadership, Basil Mitsubishi is growing and looking for a motivated Business Development Center (BDC) Representative to join our team.
The BDC Representative plays a critical role in building relationships with customers, handling inbound and outbound calls, scheduling appointments, and supporting the sales and service departments. This position is ideal for someone who is people-focused, organized, and driven to succeed in a fast-paced environment.
What you'll do:
-
Manage inbound sales and service calls with professionalism and enthusiasm
-
Make outbound calls to follow up with potential customers, internet leads, and service reminders
-
Schedule appointments for the sales and service departments
-
Communicate clearly and effectively with customers via phone, text, and email
-
Update CRM activity logs and maintain accurate customer information
-
Work closely with sales and service managers to support department goals
-
Deliver exceptional customer experiences and uphold Basil’s customer-first culture