What are the responsibilities and job description for the Transitowne Business Development Center (BDC) Representative position at Transitowne Automotive Group?
Company Overview
Transitowne Automotive Group is a locally-owned and operated dealership group in business since 1966. With 3 Buffalo locations and a strong reputation for excellence, we pride ourselves on creating a positive, family-like atmosphere where our employees can thrive and grow.
Job Overview
We are seeking an energetic and motivated Business Development Center (BDC) Representative to join our dynamic team. In this role, you will be the first point of contact for prospective customers, engaging with them via phone, email, and in person to generate leads, build relationships, and set appointments. Your enthusiasm and communication skills will drive our sales pipeline and help us achieve high-end sales targets within the automotive industry.
Responsibilities
- Answer inbound sales calls professionally and efficiently
- Initiate outbound calls to prospective clients to promote vehicle sales and services
- Manage and nurture the sales pipeline through effective customer relationship management (CRM) systems
- Qualify leads by understanding customer needs and presenting suitable automotive financing options
- Build strong customer relationships through excellent communication, active listening, and personalized service
- Support the sales team by scheduling appointments and follow-ups to maximize deal closing opportunities
- Maintain organized records of all client interactions, sales activities, and inventory control data using web based software
Skills
- Positive, outgoing personality with a customer-first mindset
- Great phone presence and strong communication skills
- Ability to stay organized and follow a process in a busy environment
- Comfortable working as part of a team with Sales, Management, and BDC teammates
- Flexibility with scheduling, including evenings and Saturdays as needed
- Basic computer skills (CRM experience a plus; Word/Excel helpful)
- Automotive BDC / call center / appointment-setting experience
- Experience working with leads, chat tools, or CRM systems
Join us as a vital part of our team where your energy, expertise, and passion for automotive sales will help us continue delivering exceptional experiences to our customers!
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $45,000 - $75,000