Community Health Worker - Outreach and Engagement

Bartz-Altadonna is a services business dedicated to helping people heal. Our patients are our customers. We always remember that the patients' needs always comes first and that while the "patient is not always right, the patient is never wrong."

We expect ourselves to always provide the highest quality customer service possible. We achieve this by providing polite, courteous, and prompt attention to the patient. This can include escalating patient concerns up the chain of command if needed.

We treat our patients courteously and give them proper attention at all times. We never regard a patient's question or concern as an interruption or an annoyance. We promptly respond to inquiries from patient's whether in person or by telephone promptly and professionally.

Our desire to assist the patient obtain the help he/she needs is evident through our conduct. A telephone caller is not left on hold for an extended period of time. We immediately identify the patient's concerns and direct incoming calls to the appropriate person and make sure the call is received. The same conduct applies to patients inside the facility. If an employee is unable to assist the patient with their concerns, we direct the patient to someone who is able to assist. We do not argue with the patient.

Another way we show our conduct is through documentation. All our correspondences and documentation, whether patient or non-patient related, are neatly prepared and free from error. We understand that attention to accuracy and detail in all paperwork demonstrates our service commitment to all whom we do business with.

Finally, We Show Our Conduct Through Development Of Good Overall Business Practices. We Strive To Develop And Maintain a Pleasant, Efficient, And Fair Work Environment That Fosters Cooperation And Understanding. We Achieve This By Being

• On time and ready for work at the beginning of their workday
• Careful and conscientious in the performance of their work
• Respectful and considerate of others
• Courteous and helpful when dealing with patients, other staff members and with volunteers, supporters, and the general public.
  
  

Job Summary

The Outreach Coordinator will provide case management services to BACHC patients with new and established homeless individuals. These services include, but are not limited to, performing a client intake and comprehensive needs assessment; developing an individual service plan; assigning acuity levels; intervening and advocating on behalf of the client as appropriate; determining eligibility for a variety of financial benefit programs and assisting patients in enrollment in such programs; collaborating with referrals department to provide and track referrals to needed services; and periodically reassessing the needs of all clients.

In addition, the candidate will serve as a Community Health Worker and play a part of the Health Homes Program of BACHC. Successful candidates will be responsible for promoting the patients' optimal health and well-being through active engagement and helping them navigate and access health services. The candidate will support providers and the Health Homes team through an integrated approach to care management and community outreach.

Outreach Essential Functions

• Provide case management to patients experiencing homelessness, enrollment, and eligibility; facilitate outreach activities to help connect individuals with necessary resources.
• Assist clients in accessing primary care and other services and utilizing all resources available while patients are at the health center.
• Track and document all outreach activities, gather required data, and complete all required program reports in an accurate and timely fashion.
• Update patient information and eligibility evaluation, follow-up on patients that have missed their scheduled appointments, follow-up with clients for treatment adherence.
• Communicate and maintain an open professional relationship with the PCP, patient navigator, care coordinator, chronic disease team, and any staff involved in the patient's care.
• Participate in weekly staff meeting coordinated by the Chief of Staff/Outreach Manager to discuss and plan grant driven goals and outcomes.
• Maintain accurate, complete, and up-to-date client records and outreach logs.
• Attend in-service training programs developed by the CMO, clinic managers, and compliance manager for the BACHC medical staff.
• Responsible for registering and re-certifying all eligible patients for all programs the center works with.
• Perform outreach on scheduled days and times to appointed locations where clients experiencing homelessness congregate and frequently visit.
• Assist with planning and coordination of upcoming outreach events and discuss and develop a strategy plan for outcomes.
• Provide a weekly summary of activities and goals achieved and/or challenges or reasons why goals could not be achieved.
• Assists disabled patients when transporting them to the clinic, when needed.
• Attend appropriate community resource meetings and training assigned.
• Work in collaboration with other departments where necessary.
• Log and track company vehicle data and submit required documents.
• Maintain productivity numbers of new enrollments for programs and services for clients.
• Attend required program and funding meetings, community events, and others as requested by the Chief of Staff/Outreach Manager.
• Serve as back-up for other benefit enrollments and intakes.
• Ability to work independently without supervision.
• Promotes and believes in BACHC mission statement "Helping People Heal".
• Believes and aligns with BACHC core Values of Compassion, Respect, Integrity, Accountability and Teamwork.
• Treats everyone equally regardless of racial, ethnic, religious, social, and economic status or background.
• Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely. Provide excellent customer service to internal and external clients/patients by being responsive to all inquiries in a timely manner.
• Performs job duties collaboratively with health center management and exercises good judgement.
• Fosters and promotes a culture of service excellence and accountability.
• Consistently adheres to a high standard of professional ethics; conducts self in an ethical manner and is a role model to others.
• Complies with organizational policies and procedures.
• Perform other duties as assigned.
  
  

Community Health Worker Essential Functions

• Establish trusting and open relationships with patients and their families while providing support and encouragement. Provide ongoing follow-up, basic motivational conversation techniques and goal setting with members/families.
• Motivate and engage the patient to help set and achieve health goals and identify barriers to achieving goals. Enhance patients' health literacy and ability to self-manage through education and support in chronic diseases, wellness, self-care, and patient goals.
• Provide referrals for services through community agencies and help patient connect/navigate across care settings.
• Work cooperatively with provider and care coordinators and participate in care team meetings. Be a patient advocate in obtaining care and services.
• Communicate with care coordinator to evaluate patient/family status, ensuring that provided information and reports clearly describe progress. Conduct follow-up via phone calls, home visits, and visits to other settings where member is located or to meet with the patient's provider(s).
• Attend regular staff meetings, on-site monthly training courses and other meetings as requested.
• Manage assigned caseload.
• Perform other duties as assigned.
  
  

Physical Demands

This is a physical position that will require standing on your feet, and walking. This would require the ability sit, walk, bend or stand as necessary, and ability to lift 25lbs.

Position Type and Expected Hours of Work

This is a Full-time position. Clinic hours are Monday through Saturday 7:30am-6:30pm. Work hours will be 40 hours weekly within the clinic hours with occasional pre-approved overtime. Hours may vary if needed.

Travel

Several hours of driving locally is required throughout the week.

Qualifications

• Customer Service
• Excellent organizational and time management skills.
• Exceptional communication and interpersonal skills.
• Ability to develop and maintain strong relationships with clients and staff members.
  
  

Education and Experience

• High school graduate, GED, or equivalent.
• Experience working in Non-Profit / FQHC preferred.
• Experience with Outreach activities preferred.
• Experience working with culturally diverse patients.
• 1 year case management experience preferred.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice to fit the needs of this position and BACHC.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Vision insurance
  
  

Work Location: In person